Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the concierge team, assist guests, and create personalised experiences.
- Company: Join The Dorchester Hotel, a top-rated workplace and award-winning luxury hotel.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and vibrant social events.
- Why this job: Be part of a diverse team, learn from industry legends, and excel in hospitality.
- Qualifications: Experience in luxury hospitality and strong communication skills are essential.
- Other info: Flexible shift patterns and a commitment to inclusivity make this role unique.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
Join us as a Concierge
Coordinator at The Dorchester Hotel, recently recognised as one of ‘The Sunday
Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’
at the 2024 AA Hospitality Awards. We continually strive to build and nurture a
culture where inclusiveness is part of our DNA, reflected in our values of
passion, personality, respect, working together, and creativity. We believe
that a variety of perspectives enriches our culture and drives our success.
We care about your career and are
proud to have the absolute best people in the industry.
When you join us as a Concierge
Coordinator at The Dorchester Hotel, you will have a unique opportunity to
excel in your field. You will learn from your fellow Legends and our
award-winning learning academy to achieve the highest standards in craft,
service, and leadership.
What
you’ll do
As a Concierge
Coordinator, you\’ll enjoy your work and take pride in delighting our guests:
•
Act as an
administrative support for the concierge team in replying to guest emails,
writing confirmation letters and other administrative tasks
•
Be a
point ofreference for guests who need assistance or information and
attend to their wishes and requirements
•
Answer
the phone and make reservations, take and distribute messages or mail and
redirect calls.
•
Run
errands for guests and management as requested.
•
When
needed support the sense of arrival teams in delivering guest parcels or
luggage to the room or assist doormen at the front door
•
Create a
personalized and bespoke experience for all guests using our concierge
services.
•
To have the
mind-set of anticipating guests needs and going above and beyond to exceed
them.
•
Participate
in our Creative Meetings as well as Target Market Arrival Meetings
•
Use our
CRM-System by entering guest preferences and feedback
•
Be fully
aware of any VIP or repeat guests who are staying with us and personalise
service accordingly.
•
Work
collaboratively as a team and help each other where necessary
The items shared are the essence
of a day in the life of a Concierge Coordinator, but we’ll make sure you are
provided with specifics on how we care for our hotel.
The operational hours of work are
shift-based and may be subjected to change. These currently set as:
Monday to Sunday – 8h shifts, 5
days a week (40h per week), timings may vary
What
you’ll bring
Essential Skills and Experience
·
Previous experience in a ultra-luxury
hospitality environment
·
Good knowledge of London – restaurants,
shops, sights, theatres, cultural venues
·
Strong
verbal and written communication skills – English is the primary language used
in our hotel.
Preferred Skills
·
Strong
organisational skills
·
Foreign
Language Skills
What
you’ll get
·
Complimentary Stays : Enjoy complimentary stays with
breakfast at Dorchester Collection Hotels every year.
·
Discounts : Get 50% off food and beverages
at selected bars and restaurants within the Dorchester Collection: Enjoy
Friends & Family stay discounts out hotels, Benefit from discounts at
various high street and online shops
·
Employee Perks : Enrol from day 1 into the Aviva
Private Pension scheme (we contribute 8% towards your pension); Benefit from
Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
care vouchers.
·
Training and Development: Advance in your career by
accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
We partner with outstanding nationally recognised Apprenticeship providers.
·
Social
Events: Participate in vibrant social events, including a summer party, winter
ball, pub quizzes, and cultural and milestone recognition celebrations.
·
Referral Bonus: Earn a £1000 bonus when you
recommend a friend.
·
Well-being Support: Access immediate well-being
advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive
environment for all employees and applicants. If you need us to do anything to
support you during the recruitment process (such as adjustments to how you apply, alternative formats of
information, or adjustments to the assessment process itself), please do call
People & Culture team on 02073197011 or email (emailprotected) so that we can discuss how we
can support you through this process.
#J-18808-Ljbffr
Concierge Coordinator employer: The Dorchester
Contact Detail:
The Dorchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Coordinator
✨Tip Number 1
Familiarise yourself with The Dorchester Hotel's values and culture. Understanding their commitment to inclusiveness and excellence will help you align your approach during interviews and discussions, showcasing that you are a good fit for their team.
✨Tip Number 2
Brush up on your knowledge of London’s luxury offerings, including restaurants, shops, and cultural venues. Being able to discuss these confidently will demonstrate your expertise and readiness to provide exceptional service to guests.
✨Tip Number 3
Network with current or former employees of The Dorchester Hotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 4
Prepare to showcase your organisational skills and ability to anticipate guest needs. Think of examples from your past experiences where you went above and beyond for customers, as this aligns perfectly with the role of a Concierge Coordinator.
We think you need these skills to ace Concierge Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ultra-luxury hospitality. Emphasise any roles where you've provided exceptional customer service or administrative support, as these are key aspects of the Concierge Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your understanding of The Dorchester Hotel's values. Mention specific experiences that demonstrate your ability to anticipate guests' needs and provide personalised service.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, ensure your application is free from errors. Use clear and professional language, and consider including examples of how you've effectively communicated with guests or team members in previous roles.
Highlight Local Knowledge: Demonstrate your knowledge of London by mentioning popular restaurants, cultural venues, or attractions. This will show your potential employer that you can provide valuable recommendations to guests, enhancing their experience at the hotel.
How to prepare for a job interview at The Dorchester
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in ultra-luxury hospitality environments. Share specific examples of how you've gone above and beyond for guests, as this role is all about creating exceptional experiences.
✨Demonstrate Knowledge of London
Familiarise yourself with key restaurants, cultural venues, and attractions in London. During the interview, be prepared to discuss your favourite spots and how you would recommend them to guests.
✨Communicate Clearly and Confidently
Strong verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, as you'll need to convey information effectively to both guests and team members.
✨Emphasise Team Collaboration
The role requires working collaboratively with the concierge team. Be ready to discuss how you’ve successfully worked in teams before and how you can contribute to a positive team environment at The Dorchester Hotel.
