At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at The Dorchester.
- Company: Join one of the top-rated hotels in London, celebrated for its inclusive culture.
- Benefits: Enjoy complimentary stays, discounts, and a robust pension scheme from day one.
- Other info: Participate in exciting social events and access well-being support.
- Why this job: Become a legend in hospitality while working in a vibrant, supportive environment.
- Qualifications: Experience as a Head Concierge in a 5-star property and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
Join us at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
When you join us, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership.
What you'll do
- You will support the Executive Team in building a culture of curiosity and understanding of what our guests need, within the long serving and experienced Concierge Team.
- You will oversee a large team that includes the Concierge team, Luggage Porters team, Doormen team, and Drivers.
- You will foster a culture that embraces and celebrates the DNA of London.
- You will support our vision of building a reputation for authentic, relevant and vibrant guest experiences.
The operational hours of work are shift-based, currently set as Monday to Sunday. Therefore, flexibility is important.
What you’ll bring
Essential Skills and Experience
- Previous experience as a Head Concierge in a 5-star London Property.
- Golden Keys Holder.
- Strong leadership skills with experience in managing and mentoring a concierge team to deliver exceptional guest service.
- Fluency in English.
Preferred Skills
- Fluency in one or more additional languages.
- Experience designing or delivering training to junior concierge employees.
What you’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts with our hotels, and benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme; Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process, please do call the People & Culture team or email us so that we can discuss how we can support you through this process.
Compensation: To be discussed.
Concierge employer: The Dorchester
The Dorchester in Greater London is an exceptional employer, offering a vibrant work culture that prioritises communication and customer service. Employees enjoy unique benefits such as complimentary hotel stays and robust career advancement opportunities through comprehensive training programmes, making it a rewarding place for those passionate about culinary excellence.
