At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences at The Dorchester.
- Company: Join one of the top-rated hotels in London, celebrated for its inclusive culture.
- Benefits: Enjoy complimentary stays, discounts, and a robust pension scheme from day one.
- Other info: Participate in exciting social events and access well-being support.
- Why this job: Become a legend in hospitality while working in a vibrant, supportive environment.
- Qualifications: Experience as a Head Concierge in a 5-star property and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
Join us at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
When you join us, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership.
What you'll do
- You will support the Executive Team in building a culture of curiosity and understanding of what our guests need, within the long serving and experienced Concierge Team.
- You will oversee a large team that includes the Concierge team, Luggage Porters team, Doormen team, and Drivers.
- You will foster a culture that embraces and celebrates the DNA of London.
- You will support our vision of building a reputation for authentic, relevant and vibrant guest experiences.
The operational hours of work are shift-based, currently set as Monday to Sunday. Therefore, flexibility is important.
What you’ll bring
Essential Skills and Experience
- Previous experience as a Head Concierge in a 5-star London Property.
- Golden Keys Holder.
- Strong leadership skills with experience in managing and mentoring a concierge team to deliver exceptional guest service.
- Fluency in English.
Preferred Skills
- Fluency in one or more additional languages.
- Experience designing or delivering training to junior concierge employees.
What you’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts with our hotels, and benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme; Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process, please do call the People & Culture team or email us so that we can discuss how we can support you through this process.
Compensation: To be discussed.
Concierge employer: The Dorchester
The Dorchester is an exceptional employer, celebrated for its commitment to inclusiveness and employee development, making it one of 'The Sunday Times Top 10 Best Places to Work' in 2024 and 2025. As Head Concierge, you will thrive in a vibrant work culture that values passion, personality, and creativity, while enjoying unique benefits such as complimentary stays at our hotels, extensive training opportunities, and engaging social events. Join us to not only advance your career but also to become a legend in the hospitality industry, surrounded by the best talent in London.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Dorchester. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Dorchester
Don't be shy about reaching out to The Dorchester directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Dorchester and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Dorchester
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
