At a Glance
- Tasks: Delight guests by ensuring rooms are pristine and meet special requests.
- Company: Join The Dorchester Hotel, a top-rated workplace and award-winning hotel.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and well-being support.
- Other info: Participate in fun social events and access career development opportunities.
- Why this job: Be part of a diverse team and excel in a vibrant hospitality environment.
- Qualifications: Attention to detail, good communication, and teamwork skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Join us as a Room Attendant at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are proud to have the absolute best people in the industry.
You will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
What you'll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at hotel properties, and benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
What you'll do
As a Room Attendant, you'll enjoy your work and take pride in delighting our guests: You will be responsible for seamless service, discretion, intuition, and flexibility during their day. This will include an eye for detail, thoroughness and hygiene, all to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving special set-ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Room Attendants. The items shared are the essence of a day in the life of a Room Attendant, but we’ll make sure you are provided with specifics on how we care for our hotel.
The operational hours of work are shift-based and may be subject to change. These currently set as: Monday to Sunday: starting as early as 7am and the last shift finishes at 18.30pm.
What you'll bring
Essential Skills and Experience
- Attention to Detail – you can notice small things and make sure everything looks clean and tidy.
- Good Communication – you can understand instructions and ask questions if you are unsure about something.
- Time Management – you can work quickly and make sure all rooms are finished on time.
- Energetic – you are comfortable with moving around, lifting, and being on your feet for most of the day.
- Teamwork – you can work well with other staff members and help when needed.
Preferred Skills and Experience
- Previous Experience – if you have worked as a room attendant in a 5-star hotel before.
- Customer Service Skills – you can be polite and friendly if you meet guests.
- Organisational Skills – you can keep track of supplies and make sure everything is in the right place.
Job Location
United Kingdom Location 53 Park Lane, Mayfair W1K 1QA London
Room Attendant in City of Westminster employer: The Dorchester
The Dorchester Hotel is an exceptional employer, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024, offering a vibrant and inclusive work culture that values diversity and creativity. Employees enjoy a range of benefits including complimentary stays, generous discounts, and extensive training opportunities through our award-winning learning academy, ensuring personal and professional growth in a prestigious London location. Join us to be part of a team that celebrates excellence and supports your career aspirations while providing a rewarding and enjoyable work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant in City of Westminster
✨Tip Number 1
Network like a pro! Chat with people in the industry, attend events, and don’t be shy to reach out on social media. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on showcasing your attention to detail and teamwork skills, as these are key for a Room Attendant role.
✨Tip Number 3
Dress to impress! When you go for an interview, make sure you look sharp and professional. It shows you care about the role and respect the company’s standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates from us.
We think you need these skills to ace Room Attendant in City of Westminster
Some tips for your application 🫡
Show Your Attention to Detail:As a Room Attendant, attention to detail is key! Make sure your application highlights any experiences where you've demonstrated this skill. Whether it's keeping things tidy or noticing the little things that matter, we want to see how you shine.
Communicate Clearly:Good communication is essential in our team. When writing your application, be clear and concise. If you have questions about the role or the process, don’t hesitate to reach out – we’re here to help!
Highlight Your Team Spirit:Teamwork makes the dream work! Share examples of how you've collaborated with others in previous roles. We love seeing candidates who can work well with their colleagues and contribute to a positive environment.
Apply Through Our Website:We encourage you to apply directly through our website for the best experience. It’s super easy, and you’ll get all the info you need about the role and our amazing culture at The Dorchester Hotel!
How to prepare for a job interview at The Dorchester
✨Know the Hotel Inside Out
Before your interview, take some time to research The Dorchester Hotel. Familiarise yourself with its values, recent awards, and what makes it stand out in the hospitality industry. This will show your genuine interest and help you connect your skills to their culture.
✨Showcase Your Attention to Detail
As a Room Attendant, attention to detail is crucial. Prepare examples from your past experiences where your keen eye for cleanliness and organisation made a difference. Be ready to discuss how you ensure everything looks perfect for guests.
✨Demonstrate Team Spirit
Teamwork is key in this role. Think of instances where you've successfully collaborated with others, especially in a fast-paced environment. Highlight your ability to communicate effectively and support your colleagues to create a seamless guest experience.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like special guest requests or time management challenges. Practice your responses to these scenarios, focusing on your problem-solving skills and flexibility, which are essential for a Room Attendant.
