Housekeeping Supervisor in City of Westminster

Join us as a Housekeeping Supervisor at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are proud to have the absolute best people in the industry. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at our hotels; benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

What you’ll do

As a Housekeeping Supervisor, you’ll enjoy your work and take pride in delighting our guests: You will be responsible for checking, coaching, and communicating clearly with the housekeeping team. You will be aware of our guests’ needs, intuitive, flexible during their day and with a keen eye for detail. All to ensure our guests receive nothing but the best experience. Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions. Most of these requests are fulfilled by our Housekeeping Supervisor. The operational hours of work are shift-based and may be subjected to change. These currently set as: Monday to Sunday: starting as early as 7am and last shift finishes at 23.00pm when covering the evening floor supervisor shift.

What you’ll bring

Essential Skills and Experience

• Experience in Housekeeping: You have worked in a housekeeping supervisor role in a hotel.
• Attention to Detail: You can notice small details, like if a room is not cleaned properly.
• Team Leadership: You have experience helping or leading a team to do their tasks well.
• Time Management: You can manage your time to ensure all tasks are completed on schedule.
• Energetic: You are comfortable with tasks like standing, bending, and lifting light items.
• Customer Service: You are friendly and respectful when speaking to guests and other team members.

Preferred Skills and Experience

• Experience in a Luxury Hotel: You have worked in a 5-star hotel or similar before.
• Problem Solving: You can handle small problems.
• Basic IT Skills: You can use a smartphone or computer for simple tasks like checking a schedule or sending a message.
• Health and Safety Awareness: You understand or are willing to learn safety rules about cleaning and working in a hotel.

Job Location

United Kingdom Location 53 Park Lane, Mayfair W1K 1QA London

Who we are

Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process.