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- Tasks: Deliver a 5-star experience and ensure guest satisfaction at The Grill.
- Company: Join The Dorchester, a top-rated hotel known for its inclusive culture.
- Benefits: Enjoy complimentary stays, discounts, and a robust pension scheme.
- Other info: Participate in fun social events and enjoy well-being support.
- Why this job: Become a legend in hospitality with award-winning training and career growth.
- Qualifications: Customer service skills, teamwork, and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join us at The Grill of The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
When you join us as a Head Waiter, you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership.
As a Head Waiter, you'll enjoy your work and take pride in delighting our guests:
- You will be responsible for delivering the ultimate 5-star experience ensuring that all guest needs are fulfilled during their day.
- This will include running a station, greeting guests, menu knowledge and assisting management with order taking and billing.
- Sometimes our guests have special requests involving dietary requirements and even special occasions.
The operational hours of work are shift-based and may be subjected to change. We are open for breakfast, lunch, and dinner.
Essential Skills and Experience
- Customer Service Skills: You should be friendly and polite when serving customers. You must always make customers feel welcome and comfortable.
- Teamwork: You will work closely with other waiters and kitchen staff. You should be able to help your team and communicate clearly with them.
- Attention to Detail: You need to make sure orders are correct and the service is smooth.
- Time Management: You must be able to serve customers on time and manage tasks quickly.
- Basic Food & Drink Knowledge: You should know the menu well, including the dishes and drinks we serve.
- Professional Appearance: You should look neat and presentable at all times.
Preferred Skills
- Previous Experience as a Head Waiter or Senior Waiter.
- Knowledge of Fine Dining Service.
- Problem Solving: You may need to deal with complaints or solve problems quickly.
What you’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Benefit from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme; Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process, please do call the People & Culture team on 02073197011 or email so that we can discuss how we can support you through this process.
Head Waiter at The Grill - The Dorchester in City of Westminster employer: The Dorchester
Contact Detail:
The Dorchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter at The Grill - The Dorchester in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Head Waiter role at The Grill.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Remember, they’re looking for someone who fits into their vibrant culture, so be yourself and show them why you’d be a great addition to the team.
✨Tip Number 3
Do your homework! Familiarise yourself with The Grill’s menu and the kind of service they offer. Being able to discuss specific dishes or share ideas on enhancing guest experiences will impress the hiring team and show you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at The Dorchester, which is always a bonus in the eyes of recruiters.
We think you need these skills to ace Head Waiter at The Grill - The Dorchester in City of Westminster
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love seeing a bit of flair and individuality, so don’t be afraid to express yourself while keeping it professional.
Tailor Your Application: Make sure to tailor your application to the Head Waiter role. Highlight your customer service skills and any relevant experience you have in fine dining. We want to see how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Grill.
How to prepare for a job interview at The Dorchester
✨Know the Menu Inside Out
Make sure you’re familiar with the menu, including all dishes and drinks. This will not only help you answer questions confidently but also show your passion for the role. Practice describing the dishes and their ingredients, especially any dietary considerations.
✨Showcase Your Customer Service Skills
During the interview, highlight your previous experiences in customer service. Share specific examples of how you’ve gone above and beyond to ensure guests have a fantastic experience. Remember, it’s all about making people feel welcome and valued!
✨Demonstrate Teamwork
Talk about your ability to work well with others. Give examples of how you’ve collaborated with colleagues in past roles. The Grill values teamwork, so showing that you can communicate effectively and support your team will set you apart.
✨Dress to Impress
Since the role requires a professional appearance, make sure you dress smartly for the interview. This shows that you understand the importance of presentation in the hospitality industry and are ready to represent The Dorchester's high standards.