At a Glance
- Tasks: Deliver a 5-star experience and manage a station of tables with flair.
- Company: Join The Dorchester, a top-rated luxury hotel known for its inclusive culture.
- Benefits: Enjoy complimentary stays, discounts, and a robust pension scheme.
- Other info: Participate in fun social events and access well-being support.
- Why this job: Be part of a legendary team and elevate your hospitality career.
- Qualifications: 1 year in luxury hospitality and strong food & beverage knowledge required.
The predicted salary is between 24750 - 30250 £ per year.
Join us as a Head Waiter at The Dorchester's The Artist Bar, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024-2026 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.
When you join us as a Head Waiter at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.
What you’ll do
As a Head Waiter, you'll enjoy your work and take pride in delighting our guests:
- You will be responsible for delivering the ultimate 5-star experience ensuring that all guest needs are fulfilled during their visit or stay.
- This will include running a station of 3-5 tables, taking orders, making sure all billing is correct, having advanced menu knowledge, ensuring the restaurant is kept clean and tidy whilst following all standards of procedures that are in place to ensure our guests receive nothing but the best experience.
- You’ll also show flexibility and creativity in dealing with our guests’ special requests and in dealing with challenges that may arise during the day.
The operational hours of work are shift-based and may be subjected to change. These currently set as:
- Monday to Saturday: 06:00 - 01:15
- Sunday: 06:30 - 01:15
What you’ll bring
- Previous experience in a similar role - at least 1 year within the Luxury Hospitality sector
- Intermediate to advanced food and beverage knowledge
- Advanced to Fluent in the English language
Preferred Skills
- Strong ability to upsell products
- WSET Certification
What you'll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: with our hotels, and benefit from discounts at various high street and online shops
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
Head Waiter in City of Westminster employer: The Dorchester
The Dorchester is an exceptional employer, offering a vibrant work culture that prioritises inclusivity and career development within the luxury hospitality sector. Employees benefit from comprehensive perks and opportunities for growth, all while delivering outstanding service in one of London's most prestigious hotels. Join us to be part of a team that values excellence and supports your professional journey.
