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For Companies At a Glance
- Tasks: Serve customers, process sales, and ensure a delightful experience in our cake shop.
- Company: Join The Dorchester, a renowned hotel known for excellence and a vibrant team culture.
- Benefits: Enjoy bonuses, discounts, complimentary stays, and extensive training opportunities.
- Why this job: Become part of a legendary team, learn from the best, and make a real impact.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible hours and creative problem-solving are key to thriving in this role.
Join to apply for the Cake Shop Assistant role at The Dorchester
Join to apply for the Cake Shop Assistant role at The Dorchester
We care about your career and are known for having the absolute best people in the industry. When you join us as a Cake Shop Assistant you start a unique opportunity to become celebrated as the very best in your field. You\’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you\’ll get
As a Cake Shop Assistant at The Dorchester, here are just some of the great benefits you will receive:
- Fantastic Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels – up to 48 nights every year
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including Summer party and Winter ball
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities – from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
- £ 750 bonus when you recommend a friend
- Access to immediate well being advice, because We Care about our employees
What you\’ll do
You\’ll love what you do and take pride in delighting our guests:
- You will be responsible for serving customers on the shop floor, putting the guests into the centre of everything we do to ensure our guests receive nothing but the best experience. The duties will include answering customers\’ questions regarding products or services, processing sales, and replenishing stocks.
- You will need to have a hands-on approach, passionate and well organised with the ability to handle pressure whilst working together with the Florist department to ensure seamless service both in-store and online, along with working alongside our talented pastry team to ensure the highest quality food and beverage products are displayed and served for guests to return again and again.
- You’ll also show flexibility and creativity in dealing with guests’ special requests or any challenges that may arise during the day.
The items shared are the essence of a day in the life of a Cake Shop Assistant, but we\’ll make sure you are provided with specifics on how we care for our hotel.
What You\’ll Bring
- Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Cake Shop Assistant you’ll have the opportunity to bring these to life and continue to create our legacy.
- Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
- English is the primary language used in our hotel. You can comfortably communicate in this language.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
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Industries
Hospitality
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Cake Shop Assistant employer: The Dorchester
Contact Detail:
The Dorchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cake Shop Assistant
✨Tip Number 1
Familiarise yourself with the Dorchester Collection's values and mission. When you understand what they stand for, you can tailor your conversations during interviews to show how your own values align with theirs.
✨Tip Number 2
Showcase your passion for customer service. Think of specific examples from your past experiences where you went above and beyond for a customer, as this will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your ability to work under pressure. The role requires handling various tasks simultaneously, so be ready to share how you've successfully managed similar situations in the past.
✨Tip Number 4
Demonstrate your creativity and flexibility. Think of instances where you creatively solved a problem or adapted to a guest's special request, as this will highlight your suitability for the role.
We think you need these skills to ace Cake Shop Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for a Cake Shop Assistant. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your enthusiasm for working in a cake shop environment. Use specific examples from your past experiences to demonstrate your skills and commitment.
Highlight Relevant Experience: Make sure to include any relevant work experience, especially in hospitality or customer service roles. Emphasise your ability to handle pressure and work collaboratively with others, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in the hospitality industry.
How to prepare for a job interview at The Dorchester
✨Show Your Passion for Cake and Customer Service
Make sure to express your enthusiasm for cakes and pastries during the interview. Share any relevant experiences or stories that highlight your love for baking or serving customers, as this role is all about delighting guests.
✨Demonstrate Your Communication Skills
Since communication is key in this role, be prepared to showcase your ability to interact with customers effectively. Practice answering common customer queries and think of examples where you’ve successfully resolved issues or provided excellent service.
✨Highlight Your Ability to Work Under Pressure
The job can get busy, especially during peak times. Be ready to discuss situations where you've managed stress or handled multiple tasks simultaneously. This will show that you can maintain high standards even when things get hectic.
✨Emphasise Teamwork and Flexibility
As a Cake Shop Assistant, you'll need to work closely with other departments. Share examples of how you've collaborated with others in previous roles and your willingness to adapt to changing circumstances or special requests from guests.
