Cake & Flowers Shop Supervisor

Join us as Cake & Flowers Shop Supervisor at The Dorchester, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024 and Hotel of the year London at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are proud to have the absolute best people in the industry. When you join us as Cake & Flowers Shop Supervisor at The Dorchester, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award-winning learning academy to achieve the highest standards in craft, service, and leadership.

As a Cake & Flower Shop Supervisor at The Dorchester, you will be part of a creative and customer-focused team dedicated to delivering bespoke luxury experiences through cakes, floral arrangements, and personalised guest gifting. You will support the shop manager in daily operations while taking ownership of the guest journey and product presentation. In this role, you will:

• Oversee the daily operations of the Cake & Flower Shop, ensuring smooth service, team coordination, and an exceptional guest experience.
• Support the production and presentation of cakes, pastries, floral arrangements, and bespoke guest gifting items, ensuring they meet the highest visual and quality standards.
• Manage and fulfil guest orders, offering personalised advice and assistance while ensuring accuracy and attention to detail.
• Supervise the team on shift, offering guidance, training, and ensuring adherence to service and product standards.
• Assist in inventory control, maintaining stock levels of key items and liaising with suppliers when required.
• Ensure the shops displays are regularly refreshed, aligned to brand standards, and reflect current seasonal offerings or promotional campaigns.
• Collaborate with other hotel departments to support special events, guest celebrations, or corporate gifting requirements.
• Help maintain records of orders, stock, and supplier deliveries, ensuring efficiency and compliance with administrative processes.
• Maintain a welcoming, polished environment for guests and ensure the shop floor is consistently immaculate.
• Support the manager in training new team members and maintaining a culture of creativity, excellence, and five-star hospitality.

Youll be a vital part of a boutique operation that brings joy, elegance, and creativity into the lives of our guests and residents - whether through a showstopping cake, a fragrant bouquet, or a thoughtful gift.

Essential Skills and Experience

• Experience in retail, hospitality, or patisserie service environments.
• A keen eye for presentation, detail, and personalisation, with a passion for luxury gifting and guest delight.
• Experience supporting a team and stepping into supervisory responsibilities, including training, quality checks, and daily operations.
• Comfortable handling guest orders, special requests, and coordination with other hotel teams.
• Fluent in English, with excellent communication and customer service skills.

Preferred Skills and Experience

• Basic knowledge of floral design, cake production, or gift preparation.
• Understanding of stock control processes, supplier coordination, or boutique administration.
• Confidence using point-of-sale or order management systems.

What you'll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at our hotels; benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email so that we can discuss how we can support you through this process.