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- Tasks: As a Butler, you'll create unforgettable experiences for guests and ensure their needs are met.
- Company: Join The Dorchester Hotel, a top-rated workplace known for its inclusive culture and excellence in hospitality.
- Benefits: Enjoy complimentary stays, discounts, well-being support, and access to training and development opportunities.
- Why this job: Be part of a legendary team that values creativity and personal growth in a prestigious environment.
- Qualifications: Previous experience in luxury guest service and excellent communication skills are essential.
- Other info: Flexible shifts and a vibrant social scene await you at one of London's finest hotels.
The predicted salary is between 30000 - 42000 £ per year.
Join us as a Butler at The Dorchester Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Butler you start a unique opportunity to become celebrated as the very best in your field. You\’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you\’ll do
As a Butler at The Dorchester, you will be at the heart of creating memorable and personalised experiences for our guests. Your primary role is to welcome guests, ensure their suite is perfectly prepared, and attend to their individual needs throughout their stay. This includes:
Guest Welcome and Suite Preparation: Warmly greeting guests upon arrival, handling in-room check-ins, and ensuring suites are impeccably presented.
Personalised Guest Service: Anticipating and fulfilling guest requests with discretion and attention to detail, from unpacking luggage to arranging bespoke experiences.
Coordination and Communication: Collaborating with departments such as Housekeeping, Room Service, and Concierge to deliver seamless service.
Knowledgeable Service: Possessing excellent knowledge of the hotel, its facilities, and current events and locations around London to enhance the guest experience.
Hospitality Excellence: Ensuring that every interaction is conducted with the warmth, precision, and care synonymous with The Dorchester’s legacy.
You will be working on a seven-day rota, based on a three-shift pattern:
Morning shift: 07:00–15:30
Middle shift: 11:30–20:00
Late shift: 14:30–23:00
You will receive two days off per week and will be required to work on bank holidays as part of the rota.
What you\’ll bring
Essential Skills and Experience
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Previous experience in a Butler role or high-profile guest service position within a luxury 5-star hotel or similar high-end setting.
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Exceptional guest service orientation, with the ability to anticipate needs and personalise experiences.
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Strong ability to work both independently and as part of a collaborative team.
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Thorough understanding of service protocols, etiquette, and professional presentation standards.
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Excellent communication skills in English.
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Flexibility to work a variable shift pattern, including weekends and bank holidays.
Preferred Skills
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Familiarity with London’s key locations, attractions, and cultural events, to confidently advise guests.
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Multilingual abilities, especially in languages frequently used by international guests.
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Formal training in luxury hospitality or butler service standards.
This role is ideal for someone who thrives on delivering highly personalised service, enjoys being part of a team that creates unforgettable experiences, and is passionate about upholding the excellence associated with one of London’s most prestigious hotels.
What you\’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or emailPeopleAndCultureLondon.UK@dorchestercollection.comso that we can discuss how we can support you through this process.
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Created on 04/07/2025 by TN United Kingdom
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Butler employer: The Dorchester
Contact Detail:
The Dorchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Butler
✨Tip Number 1
Familiarise yourself with The Dorchester's values and culture. Understanding their commitment to inclusiveness and excellence will help you align your approach during interviews and interactions, showcasing that you are a perfect fit for their team.
✨Tip Number 2
Brush up on your knowledge of London's key locations and attractions. Being able to confidently recommend experiences to guests will demonstrate your expertise and enhance your appeal as a Butler.
✨Tip Number 3
Network within the luxury hospitality industry. Attend events or join online forums where you can connect with current or former employees of The Dorchester, gaining insights and potentially valuable referrals.
✨Tip Number 4
Prepare to discuss specific examples of how you've delivered exceptional guest service in previous roles. Highlighting your ability to anticipate needs and create personalised experiences will set you apart from other candidates.
We think you need these skills to ace Butler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality or butler service. Emphasise your guest service orientation and any specific skills that align with the role, such as attention to detail and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering personalised service. Mention specific experiences where you anticipated guest needs and how you contributed to creating memorable experiences.
Showcase Your Knowledge of London: Demonstrate your familiarity with London's key locations and attractions in your application. This will show that you can confidently advise guests and enhance their experience during their stay.
Highlight Flexibility and Teamwork: In your application, mention your ability to work flexible hours and your experience working collaboratively in a team. This is crucial for a role that requires coordination with various departments.
How to prepare for a job interview at The Dorchester
✨Showcase Your Guest Service Skills
As a Butler, exceptional guest service is key. Prepare examples from your previous roles where you anticipated guest needs and personalised their experiences. This will demonstrate your ability to create memorable moments for guests.
✨Know the Hotel Inside Out
Familiarise yourself with The Dorchester's facilities, services, and local attractions. Being knowledgeable will not only impress your interviewers but also show that you're ready to enhance the guest experience right from the start.
✨Emphasise Team Collaboration
Highlight your ability to work as part of a team. Share experiences where you collaborated with other departments to deliver seamless service. This aligns with the hotel's values of working together and will showcase your teamwork skills.
✨Demonstrate Flexibility and Adaptability
The role requires working various shifts, including weekends and bank holidays. Be prepared to discuss your flexibility and willingness to adapt to different schedules, which is crucial in the hospitality industry.
