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For Companies At a Glance
- Tasks: Deliver a 5-star dining experience and manage guest requests with flair.
- Company: Join The Grill at The Dorchester, a top-rated workplace in London.
- Benefits: Enjoy complimentary stays, discounts, and a robust pension scheme.
- Why this job: Be part of a vibrant team and elevate your hospitality skills.
- Qualifications: Customer service skills and teamwork are essential; fine dining knowledge is a plus.
- Other info: Participate in fun social events and enjoy excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Head Waiter at The Grill at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.
What you’ll do
- You will be responsible for delivering the ultimate 5-star experience ensuring that all guest needs are fulfilled during their day.
- This will include running a station, greeting guests, menu knowledge and assisting management with order taking and billing.
- Sometimes our guests have special requests involving dietary requirements and even special occasions.
The operational hours of work are shift-based and may be subjected to change. We are open for breakfast, lunch and dinner.
What you’ll bring
- Customer Service Skills: You should be friendly and polite when serving customers. You must always make customers feel welcome and comfortable.
- Teamwork: You will work closely with other waiters and kitchen staff. You should be able to help your team and communicate clearly with them.
- Attention to Detail: You need to make sure orders are correct and the service is smooth.
- Time Management: You must be able to serve customers on time and manage tasks quickly.
- Basic Food & Drink Knowledge: You should know the menu well, including the dishes and drinks we serve.
- Professional Appearance: You should look neat and presentable at all times.
Preferred Skills
- Previous Experience as a Head Waiter or Senior Waiter.
- Knowledge of Fine Dining Service.
- Problem Solving: You may need to deal with complaints or solve problems quickly.
What you’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection.
- Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme; Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
Head Waiter in City of Westminster employer: The Dorchester - The Grill
Contact Detail:
The Dorchester - The Grill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at The Dorchester or similar venues. A friendly chat can lead to insider tips or even a referral!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories about how you've delighted guests in the past – it’s all about making a memorable impression.
✨Tip Number 3
Do your homework! Familiarise yourself with The Grill at The Dorchester's menu and values. Knowing the ins and outs of their offerings will show that you're genuinely interested and ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Head Waiter in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your skills. A touch of humour or a personal story can make your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and teamwork. We’re looking for those who can deliver that 5-star experience, so connect your past roles to what we do at The Grill at The Dorchester.
Be Detail-Oriented: Attention to detail is key in our industry. Double-check your application for any typos or errors. A polished application shows us you care about the little things, just like we do with our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at The Dorchester - The Grill
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu at The Grill at The Dorchester. Understand the dishes, ingredients, and any dietary options available. This will not only impress your interviewers but also show that you’re genuinely interested in providing top-notch service.
✨Showcase Your Customer Service Skills
During the interview, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond for a guest. This will demonstrate your ability to create a welcoming atmosphere, which is crucial for a Head Waiter.
✨Emphasise Teamwork and Communication
Highlight your experience working in a team environment. Discuss how you’ve collaborated with kitchen staff and other waiters to ensure smooth service. Good communication is key in this role, so be prepared to talk about how you handle busy shifts and support your colleagues.
✨Dress to Impress
Since appearance is important in fine dining, make sure you dress smartly for your interview. A neat and professional look will reflect your understanding of the role and the standards expected at The Grill. It’s all about making a great first impression!
