At a Glance
- Tasks: Delight guests by ensuring rooms are pristine and meet special requests.
- Company: Join The Dorchester, a top-rated hotel known for its inclusive culture.
- Benefits: Enjoy complimentary stays, discounts, and a robust pension scheme.
- Other info: Participate in fun social events and enjoy well-being support.
- Why this job: Become a legend in hospitality with award-winning training and career growth.
- Qualifications: Attention to detail, good communication, and teamwork skills required.
The predicted salary is between 22000 - 26000 £ per year.
Join us as a Room Attendant at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as a Room Attendant you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you’ll do
As a Room Attendant, you'll enjoy your work and take pride in delighting our guests:
- You will be responsible for seamless service, discretion, intuitive, and flexible during their day. This will include eye for detail, thoroughness and hygienic, all to ensure our guests receive nothing but the best experience.
- Sometimes our guests have special requests involving special set‑ups, additional supplies, and even special occasions. Most of these requests are fulfilled by our Room Attendants.
The operational hours of work are shift-based and may be subjected to change. These currently set as: Monday to Sunday: starting as early as 7am and last shift finishes at 18.30pm.
What you’ll bring
Essential Skills and Experience
- Attention to Detail - You can notice small things and make sure everything looks clean and tidy.
- Good Communication - You can understand instructions and ask questions if you are unsure about something.
- Time Management - You can work quickly and make sure all rooms are finished on time.
- Energetic - You are comfortable with moving around, lifting, and being on your feet for most of the day.
- Teamwork - You can work well with other staff members and help when needed.
Preferred Skills
- Previous Experience - If you have worked as a room attendant in a 5 star hotel before.
- Customer Service Skills - You can be polite and friendly if you meet guests.
- Organizational Skills - You can keep track of supplies and make sure everything is in the right place.
What you’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Benefit from discounts at various high street and online shops.
- Employee Perks: Enroll from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well‑being Support: Access immediate well‑being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
Room Attendant employer: The Dorchester - Housekeeping
The Dorchester is an exceptional employer, celebrated for its commitment to inclusiveness and employee development, making it one of 'The Sunday Times Top 10 Best Places to Work' in 2024 and 2025. With a vibrant work culture that values passion, respect, and creativity, employees enjoy numerous benefits including complimentary hotel stays, extensive training opportunities through our award-winning learning academy, and a supportive environment that prioritises well-being and career growth. Join us as a Room Attendant and become part of a legendary team dedicated to delivering the highest standards of service in one of London's most prestigious hotels.
Contact Details:
The Dorchester - Housekeeping Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Dorchester - Housekeeping. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Dorchester - Housekeeping
Don't be shy about reaching out to The Dorchester - Housekeeping directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Dorchester - Housekeeping and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Dorchester - Housekeeping
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
