At a Glance
- Tasks: Ensure a seamless and flexible experience for guests during the evening.
- Company: Join a prestigious hotel known for its exceptional service and inclusive culture.
- Benefits: Enjoy complimentary stays, discounts, and a robust pension scheme from day one.
- Other info: Participate in fun social events and access well-being support for a balanced work-life.
- Why this job: Be part of a dynamic team that values creativity and respect while making guests feel at home.
- Qualifications: Attention to detail, good communication skills, and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
You will be responsible for seamless service and discretion, ensuring an intuitive and flexible experience for guests during the evening, with an eye for detail, thoroughness and hygiene. Guests sometimes have special requests involving set‑ups, additional supplies and special occasions; these requests will be fulfilled by Evening Room Attendants. Our values of Passion, Personality, Respect, Working Together and Creativity guide you each day as you help live these principles.
The operational hours of work are shift‑based and may be subject to change. Currently set as: Monday to Sunday: 5.30pm – 10.30pm.
Essential Skills and Experience
- Attention to Detail – Spot small things that need cleaning or fixing.
- Good Communication – Talk politely and listen carefully to guests and teammates.
- Ability to Follow Instructions – Understand and complete tasks as asked.
- Time Management – Work within set timeframes to clean rooms or perform other tasks.
- Team Player – Work well with others and seek help when needed.
- Energetic – Be comfortable moving around, lifting, and standing for most of the day.
- Willingness to Learn – Open to learning how to use cleaning equipment and follow safety rules.
Preferred Skills
- Previous Experience – Worked as an evening room attendant in a 5‑star hotel before.
- Knowledge of Customer Service – Help guests feel welcome and comfortable.
- Problem‑Solving Skills – Handle small issues, such as replacing missing items.
- Positive Attitude – Approach work with enthusiasm and a smile.
What you’ll get
- Complimentary Stays – Enjoy complimentary stays with breakfast at Dorchester Collection Hotels each year.
- Discounts – Benefit from discounts at various high‑street and online shops.
- Employee Perks – Enrol from day 1 into the Royal London Private Pension scheme (8% contribution) and access seasonal ticket loan, rental deposit scheme, private financial advice, and eye‑care vouchers.
- Training and Development – Advance your career through apprenticeships from Level 2 to Hospitality Degree Level 5 with nationally recognised providers.
- Social Events – Participate in social events such as summer parties, winter balls, pub quizzes, and cultural and milestone celebrations.
- Referral Bonus – Earn a £1,000 bonus when you recommend a friend.
- Well‑being Support – Access immediate well‑being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team so that we can discuss how we can support you through this process.
Evening Room Attendant employer: The Dorchester - Housekeeping
As an Evening Room Attendant at our prestigious hotel, you will be part of a vibrant team that values Passion, Personality, Respect, Working Together, and Creativity. We offer a supportive work culture with numerous employee benefits, including complimentary stays, discounts, and extensive training opportunities to help you grow in your hospitality career. Join us for a rewarding experience where your contributions are recognised and celebrated, all while working in a dynamic environment that prioritises well-being and inclusivity.
Contact Details:
The Dorchester - Housekeeping Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Evening Room Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Dorchester - Housekeeping. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Dorchester - Housekeeping
Don't be shy about reaching out to The Dorchester - Housekeeping directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Evening Room Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Dorchester - Housekeeping and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Dorchester - Housekeeping
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
