At a Glance
- Tasks: Delight guests by ensuring rooms are pristine and meet their special requests.
- Company: Join The Dorchester Hotel, a top-rated workplace and award-winning establishment.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and well-being support.
- Other info: Participate in fun social events and enjoy excellent career advancement opportunities.
- Why this job: Be part of a vibrant team and develop your skills in a prestigious environment.
- Qualifications: Attention to detail, good communication, and teamwork skills are essential.
The predicted salary is between 1300 - 1800 £ per month.
Join us as a Room Attendant at The Dorchester Hotel, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
When you join us as a Room Attendant at The Dorchester Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award‑winning learning academy to achieve the highest standards in craft, service, and leadership.
What you’ll do
As a Room Attendant, you'll enjoy your work and take pride in delighting our guests:
- Seamless service, discretion, intuition, and flexibility throughout the day.
- An eye for detail, thoroughness, and hygienic practices to ensure guests receive nothing but the best experience.
- Fulfil special requests involving set‑ups, additional supplies, or special occasions.
The operational hours of work are shift‑based and may be subjected to change. Monday to Sunday: starting as early as 7 am and last shift finishes at 18.30 pm.
What you’ll bring
Essential Skills and Experience
- Attention to Detail – You can notice small things and make sure everything looks clean and tidy.
- Good Communication – You can understand instructions and ask questions if you are unsure about something.
- Time Management – You can work quickly and make sure all rooms are finished on time.
- Energetic – You are comfortable moving around, lifting, and being on your feet for most of the day.
- Teamwork – You can work well with other staff members and help when needed.
Preferred Skills
- Previous Experience – If you have worked as a room attendant in a 5‑star hotel before.
- Customer Service Skills – You can be polite and friendly if you meet guests.
- Organizational Skills – You can keep track of supplies and make sure everything is in the right place.
What you’ll get
- Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at hotels and benefits from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1000 bonus when you recommend a friend.
- Well‑being Support: Access immediate well‑being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process, please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Room Attendant in City of Westminster employer: The Dorchester - Housekeeping
The Dorchester Hotel is an exceptional employer, celebrated for its commitment to inclusiveness and employee development, making it one of 'The Sunday Times Top 10 Best Places to Work' in 2024 & 2025. As a Room Attendant, you will thrive in a vibrant work culture that values passion, respect, and teamwork, while enjoying generous benefits such as complimentary stays, extensive training opportunities, and well-being support, all within the luxurious setting of London.
Contact Details:
The Dorchester - Housekeeping Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant in City of Westminster
✨Tip Number 1
Get to know the hotel! Research The Dorchester and its values. When you walk in for your interview, show us that you understand our culture of inclusiveness and excellence. It’ll make you stand out as someone who truly wants to be part of our team.
✨Tip Number 2
Practice your communication skills! As a Room Attendant, you'll need to interact with guests and team members. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've gone above and beyond in previous roles. We love hearing about those little things that make a big difference in guest experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're serious about joining The Dorchester family. Don’t miss out on this opportunity!
We think you need these skills to ace Room Attendant in City of Westminster
Some tips for your application 🫡
Show Your Attention to Detail:As a Room Attendant, your keen eye for detail is crucial. Make sure to highlight any experiences where you've demonstrated this skill in your application. We want to see how you can ensure everything looks clean and tidy!
Communicate Clearly:Good communication is key in our team. When writing your application, be clear and concise. If you have questions about the role or the process, don’t hesitate to ask us – we’re here to help!
Highlight Your Team Spirit:Teamwork is at the heart of what we do. Share examples of how you've worked well with others in previous roles. We love to see candidates who can collaborate and support their colleagues!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're serious about joining our fantastic team!
How to prepare for a job interview at The Dorchester - Housekeeping
✨Know the Hotel Inside Out
Before your interview, do some research on The Dorchester Hotel. Familiarise yourself with its values, culture, and what makes it stand out in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Attention to Detail
As a Room Attendant, attention to detail is crucial. Prepare examples from your past experiences where your keen eye for detail made a difference. Whether it’s ensuring cleanliness or fulfilling special requests, be ready to discuss how you’ve excelled in these areas.
✨Demonstrate Team Spirit
Teamwork is key in this role. Think of instances where you collaborated effectively with colleagues or helped out in a team setting. Highlighting your ability to work well with others will resonate with the hotel’s emphasis on inclusiveness and collaboration.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and adaptability. For example, how would you handle a guest's special request? Practising responses to such scenarios can help you articulate your thought process and demonstrate your flexibility and customer service skills.
