Floor Housekeeper in City of Westminster

Join us as a Floor Housekeeper at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry.

When you join us as a Floor Housekeeper you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award‑winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you’ll do

As a Floor Housekeeper, you’ll love what you do and take pride in taking care of our guests:

• You will be responsible for checking, coaching, and communicating clearly with the housekeeping team.
• You will be aware of our guests’ needs, intuitive, flexible during their day and with a keen eye for detail, all to ensure our guests receive nothing but the best experience.
• Sometimes our guests have special requests involving special set‑ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest rooms and even special occasions.
• Most of these requests are fulfilled by our Housekeeping Supervisor.

The items shared are the essence of a day in the life of a Floor Housekeeper, but we will make sure you are provided with specifics on how we care for our hotel. The operational hours of work are shift‑based and may be subjected to change. These are currently set as: Monday to Sunday: starting as early as 7am and last shift finishes at 23.00pm when covering the evening floor supervisor shift.

What you’ll bring

Essential Skills and Experience

• Experience in Housekeeping: You have worked in a housekeeping supervisor role in a hotel.
• Attention to Detail: You can notice small details, like if a room is not cleaned properly.
• Team Leadership: You have experience helping or leading a team to do their tasks well.
• Time Management: You can manage your time to ensure all tasks are completed on schedule.
• Energetic: You are comfortable with tasks like standing, bending, and lifting light items.
• Customer Service: You are friendly and respectful when speaking to guests and other team members.

Preferred Skills and Experience

• Experience in a Luxury Hotel: You have worked in a 5-star hotel or similar before.
• Problem Solving: You can handle small problems.
• Basic IT Skills: You can use a smartphone or computer for simple tasks like checking a schedule or sending a message.
• Health and Safety Awareness: You understand or are willing to learn safety rules about cleaning and working in a hotel.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well‑being Support: Access immediate well‑being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.