At a Glance
- Tasks: Ensure a seamless and flexible experience for guests during the evening.
- Company: Join the prestigious Dorchester Collection, known for luxury and exceptional service.
- Benefits: Enjoy complimentary stays, discounts, and a robust pension scheme from day one.
- Other info: Participate in fun social events and access well-being support for a balanced work-life.
- Why this job: Be part of a dynamic team that values creativity and respect while making guests feel at home.
- Qualifications: Attention to detail, good communication skills, and a positive attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
You will be responsible for seamless service and discretion, ensuring an intuitive and flexible experience for guests during the evening, with an eye for detail, thoroughness and hygiene. Guests sometimes have special requests involving set‑ups, additional supplies and special occasions; these requests will be fulfilled by Evening Room Attendants. Our values of Passion, Personality, Respect, Working Together and Creativity guide you each day as you help live these principles. The operational hours of work are shift‑based and may be subject to change. Currently set as: Monday to Sunday: 5.30pm – 10.30pm.
Essential Skills and Experience
- Attention to Detail – Spot small things that need cleaning or fixing.
- Good Communication – Talk politely and listen carefully to guests and teammates.
- Ability to Follow Instructions – Understand and complete tasks as asked.
- Time Management – Work within set timeframes to clean rooms or perform other tasks.
- Team Player – Work well with others and seek help when needed.
- Energetic – Be comfortable moving around, lifting, and standing for most of the day.
- Willingness to Learn – Open to learning how to use cleaning equipment and follow safety rules.
Preferred Skills
- Previous Experience – Worked as an evening room attendant in a 5‑star hotel before.
- Knowledge of Customer Service – Help guests feel welcome and comfortable.
- Problem‑Solving Skills – Handle small issues, such as replacing missing items.
- Positive Attitude – Approach work with enthusiasm and a smile.
What you’ll get
- Complimentary Stays – Enjoy complimentary stays with breakfast at Dorchester Collection Hotels each year.
- Discounts – Benefit from discounts at various high‑street and online shops.
- Employee Perks – Enrol from day 1 into the Royal London Private Pension scheme (8% contribution) and access seasonal ticket loan, rental deposit scheme, private financial advice, and eye‑care vouchers.
- Training and Development – Advance your career through apprenticeships from Level 2 to Hospitality Degree Level 5 with nationally recognised providers.
- Social Events – Participate in social events such as summer parties, winter balls, pub quizzes, and cultural and milestone celebrations.
- Referral Bonus – Earn a £1,000 bonus when you recommend a friend.
- Well‑being Support – Access immediate well‑being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Evening Room Attendant in City of Westminster employer: The Dorchester - Housekeeping
At Dorchester Collection, we pride ourselves on being an exceptional employer, offering our Evening Room Attendants a vibrant work culture that values Passion, Personality, Respect, Working Together, and Creativity. With benefits like complimentary stays at our luxurious hotels, extensive training and development opportunities, and a strong commitment to employee well-being, we ensure that our team members thrive both personally and professionally in a supportive and inclusive environment.
Contact Details:
The Dorchester - Housekeeping Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Evening Room Attendant in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in, especially with their focus on Passion, Personality, and Teamwork.
✨Tip Number 2
Practice your communication skills! Since good communication is key for this role, try role-playing with a friend or family member. This will help you feel more confident when talking to guests and teammates during the interview.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've spotted and fixed small issues in previous jobs. This will demonstrate that you have the keen eye needed for an Evening Room Attendant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Evening Room Attendant in City of Westminster
Some tips for your application 🫡
Show Off Your Attention to Detail:When you're filling out your application, make sure to highlight your keen eye for detail. Mention any experiences where you’ve spotted and fixed small issues, as this is key for the Evening Room Attendant role.
Communicate Clearly:Good communication is essential, so use your application to demonstrate how you interact with guests and teammates. Share examples of how you've listened carefully and responded politely in past roles.
Emphasise Teamwork:We love team players! In your application, talk about your experiences working with others and how you seek help when needed. This shows that you’re ready to collaborate and contribute to our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Dorchester - Housekeeping
✨Know the Role Inside Out
Before your interview, make sure you understand what an Evening Room Attendant does. Familiarise yourself with the responsibilities and skills mentioned in the job description. This will help you demonstrate how your experience aligns with their needs.
✨Show Off Your Attention to Detail
During the interview, be ready to share examples of how you've spotted and addressed small issues in previous roles. Whether it’s cleaning or setting up for special occasions, showing that you have a keen eye for detail will impress them.
✨Practice Good Communication
Since good communication is key, practice how you would interact with guests and teammates. Think about how you can convey politeness and attentiveness in your responses. Role-playing with a friend can help you feel more confident.
✨Demonstrate Your Team Spirit
Be prepared to discuss times when you worked well in a team. Highlight your willingness to help others and ask for assistance when needed. This shows that you embody the values of working together and respect, which are important to them.
