At a Glance
- Tasks: Be the night ambassador, delighting guests and ensuring a seamless experience.
- Company: Join The Dorchester, a top-rated hotel known for its inclusive culture.
- Benefits: Enjoy complimentary stays, discounts, and a robust pension scheme.
- Other info: Participate in fun social events and access well-being support.
- Why this job: Kickstart your career in hospitality at an award-winning hotel.
- Qualifications: Previous customer-facing experience and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Join us as a Night Front Desk Agent at The Dorchester, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.
As a Night Front Desk Agent you’ll love what you do and take pride in delighting our guests:
- You will be responsible for acting as a hotel ambassador during their Night.
- This will include showing guests around during their check-in process and conducting duties in an efficient and timely manner, such as upselling and checking that reservation instructions are being followed, all to ensure our guests receive nothing but the best experience.
- You will handle night requests and enquiries, process payments, manage the float, assist the night manager with the financial audits and ensure the cleanliness of the front desk area.
- You’ll have experience working in boutique hotels, delivering unique, tailored and personalised experiences to guests including butler services and concierge.
- You’ll also act as a liaison between guests and other departments to ensure a seamless experience.
What you’ll bring:
- Previous experience in a similar role, in hotel or other customer-facing roles.
- Strong verbal communication skills and be well presented.
- Passion for the role and the team and unique personality.
- Ability to empower team members to deliver bespoke services to all guests.
- Positive and enthusiastic attitude.
- Strong verbal communication skills – English is the primary language used in our hotel.
- Opera and Microsoft knowledge.
What you’ll get:
- Complimentary stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Benefits from discounts at various high street and online shops.
- Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
- Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
- Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a £1,000 bonus when you recommend a friend.
- Well-being Support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
Night Front Desk Agent in City of Westminster employer: The Dorchester - Front Desk
The Dorchester is an exceptional employer, celebrated for its commitment to inclusivity and employee development, making it one of the top places to work in London. As a Night Front Desk Agent, you will benefit from comprehensive training through our award-winning learning academy, enjoy generous perks such as complimentary hotel stays and a robust pension scheme, and thrive in a vibrant work culture that values passion, personality, and teamwork. Join us to not only advance your career but also to be part of a legacy that prioritises excellence in hospitality.
Contact Details:
The Dorchester - Front Desk Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Agent in City of Westminster
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with The Dorchester's unique offerings and services. This way, when you chat with the hiring team, you can show off your knowledge and passion for creating unforgettable guest experiences.
✨Tip Number 2
Practice your communication skills! As a Night Front Desk Agent, you'll need to be a pro at engaging with guests. Try role-playing scenarios with friends or family to boost your confidence and ensure you're ready to impress during the interview.
✨Tip Number 3
Show your personality! The Dorchester values uniqueness, so let your true self shine through in your interactions. Share your experiences and how they align with the hotel's values of passion, respect, and creativity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at The Dorchester. Don’t miss out on this opportunity to become a legend in your own story!
We think you need these skills to ace Night Front Desk Agent in City of Westminster
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality shine through! We want to see how much you care about providing top-notch service and creating memorable experiences for our guests.
Tailor Your CV:Make sure to customise your CV to highlight your relevant experience in customer-facing roles. Mention any boutique hotel experience or unique services you've provided, as this will resonate with us at The Dorchester.
Be Personable:Your personality matters! Use a friendly tone in your cover letter and let us know what makes you unique. We value individuality and want to see how you can contribute to our vibrant team culture.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our legendary team.
How to prepare for a job interview at The Dorchester - Front Desk
✨Know Your Hotel Stuff
Before your interview, brush up on The Dorchester's history, values, and recent accolades. Being able to chat about what makes the hotel special will show your passion and that you’re genuinely interested in being part of their team.
✨Show Off Your Communication Skills
As a Night Front Desk Agent, strong verbal communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common guest scenarios with a friend to get comfortable with upselling and handling special requests.
✨Bring Your Personality
The Dorchester values personality and passion, so don’t be afraid to let yours shine through! Share personal anecdotes that highlight your unique approach to customer service and how you’ve gone above and beyond for guests in the past.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team culture, training opportunities, or how they celebrate diversity. It shows you’re engaged and eager to learn more about the role and the company.
