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- Tasks: Lead a team to create unforgettable guest experiences at a luxury hotel.
- Company: Join 45 Park Lane, a top-rated workplace known for its inclusive culture and excellence.
- Benefits: Enjoy complimentary stays, discounts, pension contributions, and vibrant social events.
- Why this job: Be part of a prestigious hotel, enhancing your skills in a supportive environment.
- Qualifications: Experience in boutique hotels, strong leadership, and exceptional guest service skills required.
- Other info: Flexible shifts with two days off weekly; commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Join us as a Head Butler at 45 Park Lane, recently recognised as one of 'The Sunday Times Top 10 Best Places to Work for' in 2024 and 2025. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.
As a Head Butler at 45 Park Lane, you will be at the heart of creating memorable and personalised experiences for our guests. Your primary role is to welcome guests, ensure their suite is perfectly prepared, and attend to their individual needs throughout their stay. This includes:
- Training, recruiting and motivating a team of butlers to deliver service excellence.
- Guest welcome and suite preparation: Warmly greeting guests upon arrival, handling in-room check-ins, and ensuring suites are impeccably presented.
- Personalised guest service: Anticipating and fulfilling guest requests with discretion and attention to detail, from unpacking luggage to arranging bespoke experiences.
- Coordination and communication: Collaborating with departments such as Housekeeping, Room Service, and Concierge to deliver seamless service and ensure our guest profiles are being regularly updated and enriched.
- Knowledgeable service: Possessing excellent knowledge of the hotel, its facilities, and current events and locations around London to enhance the guest experience.
- Hospitality excellence: Ensuring that every interaction is conducted with the warmth, precision, and care synonymous with The Dorchester's legacy.
You will be working on a seven-day rota, based on a three-shift pattern:
- Morning shift: 07:00-15:45
- Middle shift: 10:00-18:45
- Late shift: 14:30-23:15
You will receive two days off per week and will be required to work on bank holidays as part of the rota.
What you'll bring
- Previous experience in a London Boutique hotel as Butler Manager or Assistant Butler Manager.
- Strong ability to lead a team of individuals to achieve service excellence and professionalism at all times.
- Exceptional guest service orientation, with the ability to anticipate needs and personalise experiences through genuine care and creativity.
- Strong ability to work both independently and as part of a collaborative team.
- Thorough understanding of service protocols, etiquette, and professional presentation standards.
- Excellent verbal and written communication skills in English.
- Flexibility to work a variable shift pattern, including weekends and bank holidays.
Preferred Skills
- Familiarity with London's key locations, attractions, and cultural events, to confidently advise guests.
- Multilingual abilities, especially in languages frequently used by international guests.
- Formal training in luxury hospitality or butler service standards.
This role is ideal for someone who thrives on delivering highly personalised service, enjoys being part of a team that creates unforgettable experiences, and is passionate about upholding the excellence associated with one of London's most prestigious hotels.
What you'll get
- Complimentary stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at our hotels; benefit from discounts at various high street and online shops.
- Employee perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
- Training and development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised apprenticeship providers.
- Social events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
- Referral bonus: Earn a £1000 bonus when you recommend a friend.
- Well-being support: Access immediate well-being advice because we care about our employees.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call the People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we can support you through this process.
Contact Detail:
The Dorchester Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Butler
✨Tip Number 1
Familiarise yourself with the unique offerings and culture of 45 Park Lane. Understanding their values of passion, personality, respect, and creativity will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of 45 Park Lane to gain insights into the work environment and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Showcase your knowledge of London's key locations and cultural events during your interactions. Being able to confidently advise guests on local attractions will demonstrate your expertise and enhance your candidacy.
✨Tip Number 4
Prepare to discuss your leadership style and how you motivate a team to achieve service excellence. Highlighting specific examples from your previous experience will illustrate your capability as a Head Butler.
We think you need these skills to ace Head Butler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury hospitality, particularly any roles as a Butler Manager or Assistant Butler Manager. Emphasise your leadership skills and ability to deliver exceptional guest service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for personalised service and your understanding of the role. Mention specific experiences where you have anticipated guest needs and created memorable experiences.
Showcase Your Knowledge: In your application, demonstrate your knowledge of London’s key locations and cultural events. This will show your potential employer that you can confidently advise guests and enhance their experience.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this role, provide examples in your application that illustrate your ability to communicate effectively with both guests and team members.
How to prepare for a job interview at The Dorchester Collection
✨Showcase Your Guest Service Skills
As a Head Butler, exceptional guest service is key. Prepare examples of how you've anticipated and fulfilled guest needs in previous roles. Highlight your ability to create personalised experiences that leave a lasting impression.
✨Demonstrate Leadership Experience
You'll be leading a team of butlers, so it's important to showcase your leadership skills. Discuss your experience in training and motivating teams, and provide specific examples of how you've achieved service excellence through effective team management.
✨Know the Hotel and Local Area
Familiarise yourself with 45 Park Lane and its offerings, as well as key locations and attractions in London. Being knowledgeable will not only impress your interviewers but also show your commitment to enhancing the guest experience.
✨Emphasise Flexibility and Adaptability
The role requires working various shifts, including weekends and bank holidays. Be prepared to discuss your flexibility and adaptability in previous positions, and how you manage to maintain high service standards regardless of the circumstances.
