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- Tasks: Lead the Front of House team to create unforgettable dining experiences for our visitors.
- Company: Join The Donkey Sanctuary, a global leader in animal welfare and compassion.
- Benefits: Enjoy 31 days holiday, life assurance, and work in a stunning location.
- Why this job: Make a real difference while working in a vibrant, supportive environment.
- Qualifications: Experience in high-volume catering, strong leadership, and excellent communication skills.
- Other info: Be part of a mission-driven team dedicated to improving donkey welfare.
The predicted salary is between 28800 - 43200 £ per year.
The Donkey Sanctuary is an international animal welfare organisation, offering care and protection to donkeys worldwide. Our vision is a world where every donkey has a good quality of life, and our mission is to improve the lives of donkeys every day.
We have an excellent opportunity for a proactive and professional individual with outstanding leadership and organisational skills and a strong customer service ethic to join the team at our award-winning restaurant, The Kitchen. Working closely with the Front of House Manager, you will make our visitors’ restaurant experiences memorable and enjoyable, inspiring the Front of House team to ensure that food quality and service exceeds customer’s expectations and is delivered to a consistently high standard.
About you:- Experience of working front of house in a high-volume catering operation.
- Strong leadership experience, including direct management of a team of staff.
- Strong communication skills and the ability to interact with individuals of all ages and backgrounds.
- Previous cash handling and till experience.
- Barista trained.
- Level 2 Food Safety Certificate.
- Promoting exceptional food quality that embraces higher welfare standards, fully reflecting our core values of compassion, collaboration and creativity.
- Assisting the restaurant management team with all aspects of future growth in The Kitchen, including recruiting, developing, coaching and mentoring individual team members.
- Planning and assisting with The Donkey Sanctuary events and functions, in conjunction with the restaurant management team.
- Accountability for Health & Safety and hygiene matters within the Front of House element of the restaurant, ensuring standards of cleaning are consistently excellent.
- Ensuring that opening and closing procedures are followed, ensuring all cash handling procedures are monitored and followed.
- Ensuring that there is 7 day a week operational cover with either yourself or the Front of House Manager on duty at all times.
- Ensuring that customer feedback is dealt with appropriately.
Based in Sidmouth, Devon – an Area of Outstanding Natural Beauty – this is a full-time, permanent contract starting as soon as possible, working 37.5 hours per week, 5 days over 7, as part of the team rota. Please note: This role does not include split-shift working. Life assurance. 31 days holiday.
Front of House Supervisor (2137) in Sidmouth employer: The Donkey Sanctuary
Contact Detail:
The Donkey Sanctuary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor (2137) in Sidmouth
✨Tip Number 1
Get to know the company! Research The Donkey Sanctuary and its values. When you understand their mission, you can tailor your conversations to show how your experience aligns with their goals. This will make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer service. Be ready to share these during interviews to demonstrate your strong leadership skills and how you can inspire the Front of House team.
✨Tip Number 3
Show off your communication skills! During interviews, engage with your interviewers by asking questions and actively listening to their responses. This not only shows your interest but also highlights your ability to interact with individuals from all backgrounds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining The Kitchen team at The Donkey Sanctuary.
We think you need these skills to ace Front of House Supervisor (2137) in Sidmouth
Some tips for your application 🫡
Show Your Passion for Animal Welfare: When writing your application, let your love for animals shine through! Mention any relevant experiences or values that align with The Donkey Sanctuary's mission. We want to see that you genuinely care about making a difference.
Highlight Your Leadership Skills: As a Front of House Supervisor, you'll need to lead a team effectively. Make sure to showcase your leadership experience in your application. Share specific examples of how you've motivated and developed team members in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're the right fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to join our team!
How to prepare for a job interview at The Donkey Sanctuary
✨Know the Mission
Before your interview, take some time to really understand The Donkey Sanctuary's mission and values. Familiarise yourself with their commitment to animal welfare and how that translates into the restaurant experience. This will show your genuine interest in the role and help you connect your personal values with theirs.
✨Showcase Your Leadership Skills
As a Front of House Supervisor, you'll need to demonstrate strong leadership abilities. Prepare specific examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you inspired your team to deliver exceptional service, as this is key to impressing the interviewers.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of a few scenarios where you turned a negative experience into a positive one. This will not only showcase your problem-solving skills but also your commitment to providing outstanding customer service, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the restaurant’s future plans or how they maintain high food quality standards. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
