Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic reception team and enhance patient care experiences.
- Company: Join Green Cross Health, a supportive and innovative healthcare provider.
- Benefits: Enjoy career growth, training opportunities, and discounts on health insurance and gym memberships.
- Other info: Permanent full-time role with a vibrant team spirit and excellent career advancement potential.
- Why this job: Make a real difference in patient care while fostering a positive clinic culture.
- Qualifications: Experience in management or administration, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Exceptional Opportunity Awaits to become a valued Customer Experience Lead and join our dynamic team! Join us in a pivotal role, blending compassion and organization to positively impact patient care.
Dedicated and supportive reception team. Discover excellent perks and growth opportunities at Green Cross Health.
What we can offer you!
- Opportunities for career advancement and growth
- Supportive and dynamic work environment
- Access to training and professional development programs
- Various discounts at retail and service providers—including discounted Health Insurance and Gym Memberships.
This is a permanent full time position working 40 hours per week across Monday to Friday.
About The Role
Your responsibilities involve leadership, reception management, ensuring patient services meet standards, creating a safe environment, overseeing reception recruitment, and team development. This role is unique as its two‑fold. You will also play a key role in creating a great clinic culture and organising activities or events that help keep our team spirit high.
You will bring to the role:
- Prior experience in Management or administration work in a GP practice.
- Leadership experience is desirable.
- Be positive, honest, reliable, and self‑motivated.
- Be able to work independently and in a team.
- Have strong interpersonal communication skills.
- Passionate about patient care and customer service.
- Working knowledge of MedTech Evolution our Practice Management system.
- Be computer literate with MS Word and Excel.
- Able to problem‑solve, stay calm and deescalate situations.
- Ability to bring people together and motivate them.
Applicants for this position should have NZ residency or a valid NZ work permit.
Patient Experience/ Reception Team Lead - The Doctors St Heliers employer: The Doctors Medical Centres
Contact Detail:
The Doctors Medical Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Experience/ Reception Team Lead - The Doctors St Heliers
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about opportunities at The Doctors St Heliers. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for that interview! Research the clinic's values and think about how your experience aligns with their mission of patient care. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Show off your leadership skills! Be ready to discuss specific examples of how you've motivated teams or improved patient experiences in the past. This is your chance to demonstrate your passion for customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Patient Experience/ Reception Team Lead - The Doctors St Heliers
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your passion for patient care shine through. Share specific examples of how you've positively impacted patient experiences in the past. We want to see that you genuinely care about making a difference!
Highlight Your Leadership Skills: Since this role involves leading a team, make sure to showcase your leadership experience. Talk about times when you've motivated others or managed a team effectively. We love seeing candidates who can inspire and bring people together!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Use keywords from the listing, like 'reception management' and 'team development', to show us you’re the perfect fit for our dynamic team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Green Cross Health!
How to prepare for a job interview at The Doctors Medical Centres
✨Know Your Stuff
Make sure you’re familiar with the role and the company. Research The Doctors St Heliers, their values, and how they impact patient care. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Leadership Skills
Since this role involves team leadership, be ready to share specific examples of how you've successfully led a team or managed a project in the past. Highlight your ability to motivate others and create a positive work environment.
✨Demonstrate Your Customer Service Passion
Prepare to discuss your approach to patient care and customer service. Think of scenarios where you’ve gone above and beyond for patients or clients, as this will resonate well with the interviewers looking for someone who truly cares.
✨Practice Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Prepare some examples where you’ve successfully de-escalated a situation or resolved a conflict, showcasing your calmness and effectiveness.