At a Glance
- Tasks: Support daily operations, manage events, and lead a dynamic team in a vibrant venue.
- Company: Exciting street food venue in Glasgow with a focus on community and creativity.
- Benefits: Competitive salary, free meals, event access, and a fun work environment.
- Other info: Opportunity for growth and involvement in creative projects.
- Why this job: Join a passionate team and make a real impact in a lively hospitality setting.
- Qualifications: Experience in hospitality management and strong leadership skills required.
Location
Located in Finnieston, close to the SEC, OVO Hydro and Glasgow’s West End.
Hours (Based on average work week, can be affected by private events):
40hrs per week. Wed-Sun. 1 evening shift off per week shared with GM.
Friday – Saturday: 10am – 11pm
Sunday: 10am – 8pm
From 29K-31K, dependant on experience.
- As well as being a street food venue, supporting other local businesses, we have a full calendar of weekly events.
- We host weddings and corporate events.
- We have a strong and diverse team of bar staff, floor staff, maintenance staff, events, and senior management. As well as this, we outsource local creatives to help with marketing.
- A great team of superstars to lead and develop
- We have many social enterprise and creative projects that we are hoping to launch within the next year, hence why we are now looking to grow our team with someone reliable and hard-working.
Role Description
The Assistant General Manager is a full-time, on-site role based at The Dockyard Social in Glasgow. This role supports the General Manager in the day-to-day running of the venue, ensuring all corporate events, private hires and regular service periods are delivered to a high standard. Key responsibilities include supervising front-of-house operations, coordinating with street food traders and bar teams, overseeing event set-up and breakdown, and maintaining health and safety, licensing and compliance standards. The Assistant General Manager will support staff scheduling, training and performance, handle guest and client inquiries, and help resolve operational issues during live events. The role also involves working closely with the events team on planning and logistics, monitoring stock and supplier relationships, contributing to revenue and cost control, and upholding Dockyard’s reputation for engaging, well-run experiences.
Qualifications
- Experience in hospitality or bar management, including supervising front-of-house operations.
- Strong people management skills, with experience in team leadership.
- Operational and organisational skills, including venue coordination, logistics planning, attention to detail and problem-solving under pressure.
- Customer service and communication skills, with the ability to build positive client relationships and manage guest feedback in a professional manner.
- Knowledge of health and safety, licensing, and compliance requirements relevant to hospitality and events environments.
- Commercial awareness, including basic budgeting, cost control, stock management and an understanding of revenue drivers in a busy venue.
- Comfort working evenings and weekends as required by event schedules; reliable, hands-on and adaptable in a high-energy environment.
- Previous experience in a similar Assistant General Manager, Duty Manager or senior supervisor role is desirable but not essential.
- Free Scran on every shift
- Free "Staffy" after busy shifts
- Free Entry to events of every kind (cat events, dug events, live ps5 game nights, markets) if that's yer thing!
As we approach a new period of growth, we're on the lookout for a seasoned hospitality professional who cares and is ready to be a hands on addition to our team. Ideally, we'd like a candidate with a strong bar or restaurant background to focus primarily on developing our incredibly enthusiastic team while having a cool head to oversee the daily operations in place of the GM. Applicants should have experience working in a fast-paced hospitality environment, be keen to learn and understand the importance of guest experience.
Assistant General Manager in Glasgow employer: The Dockyard Social
The Dockyard Social is an exceptional employer located in the vibrant Finnieston area of Glasgow, offering a dynamic work environment that fosters creativity and collaboration. With a strong focus on employee growth, we provide opportunities for team development and engagement through various social enterprise projects and events. Our inclusive culture, combined with unique perks like free meals and event access, makes us an attractive choice for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Dockyard Social. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Dockyard Social
Don't be shy about reaching out to The Dockyard Social directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Dockyard Social and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Dockyard Social
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
