At a Glance
- Tasks: Lead and inspire the Food & Beverage team to deliver exceptional guest experiences.
- Company: Award-winning boutique hotel in the heart of London, part of Autograph Collection.
- Benefits: Staff rates, extra leave, charity support, and development opportunities across top hotel brands.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a vibrant team in a unique hotel and make a real impact on guest experiences.
- Qualifications: Experience in hospitality with strong leadership and communication skills.
The predicted salary is between 26100 - 31900 £ per year.
The hotel
The Dixon, Tower Bridge , an award-winning boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018.
Taking centre stage in the Tower Bridge neighborhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capital’s centre of artistic activity.
- The hotel won
- Luxury Hotel of the Year in London title at the Travel & Hospitality Awards 2024 and
England's Leading Design Hotel 2025 at the World Travel Awards.
Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area’s vibrant cultural heritage, while also capturing its new wave of creative cool.
The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighbourhood’s culture through an artful mix of heritage design.
Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.?
Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighbourhood oasis that will welcome not only hotel guests but also the local trade.
What we offer
- Staff rate across all Marriott brands and across the Dominus hotel portfolio
- Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
- Additional annual leave entitlement based on length of service
- Impact Day, paid day to support your charity of choice
- Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
- Staff events and recognition schemes
- Access to Employee Assistance Program (EAP)
- Season Travel Ticket Loan
- Cycle To Work Scheme
- Refer A Friend Scheme – get rewarded when they join the team
- A collaborative team culture where people thrive together and a place where you can be your true authentic self
Key Responsibilities
- Lead, motivate and support the Food & Beverage team to deliver exceptional service across all outlets.
- Lead by example, creating a positive and collaborative team culture while supporting the development of team members.
- Allocate duties effectively, provide on-the-job coaching and ensure service standards are consistently achieved.
- Deliver memorable guest experiences, handling guest feedback and resolving any concerns professionally.
- Promote food, beverage and hotel offerings confidently, driving upselling opportunities and maximising revenue.
- Monitor guest satisfaction and quality metrics, implementing improvements to continuously enhance the guest experience.
- Maintain high standards of cleanliness, presentation and compliance with brand, food safety and health & safety requirements.
- Support stock control, ordering, cash handling and monthly stock takes, ensuring accurate records and minimising waste.
- Work closely with the management team to drive departmental performance, achieve business objectives and support operational excellence
About you
- Previous experience as a Food & Beverage Supervisor, Team Leader or similar role within a quality hotel or restaurant environment.
- A genuine passion for hospitality and delivering exceptional guest experiences.
- A confident and approachable leader with the ability to motivate, coach and develop others.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with guests and colleagues.
- Highly organised with strong attention to detail and the ability to prioritise effectively in a fast-paced environment.
- Commercially aware, with experience supporting revenue growth, stock control and cost management.
- Proactive, flexible and hands-on, with a commitment to maintaining the highest standards of service.
If you would like to join a people focused team in a unique hotel, please do get in touch! We look forward to hearing from you.
F&B Supervisor in London employer: The Dixon, Tower Bridge
The Dixon, Tower Bridge is an exceptional employer that offers a vibrant work culture in the heart of London, where creativity and hospitality thrive. Employees benefit from a range of perks including staff rates across Marriott brands, additional annual leave based on service, and opportunities for professional development within a supportive team environment. With a focus on collaboration and authenticity, The Dixon fosters a workplace where every team member can grow and contribute to delivering memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Dixon, Tower Bridge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Dixon, Tower Bridge
Don't be shy about reaching out to The Dixon, Tower Bridge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Dixon, Tower Bridge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Dixon, Tower Bridge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
