At a Glance
- Tasks: Welcome guests, recommend food and drinks, and create memorable dining experiences.
- Company: The Dixon, Tower Bridge - a boutique hotel with a vibrant cultural heritage.
- Benefits: Staff rates, additional leave, charity support days, and development opportunities.
- Other info: Collaborative culture where you can be your authentic self and thrive.
- Why this job: Join a creative team in a unique hotel and showcase your passion for customer service.
- Qualifications: Experience in a similar role and a strong focus on customer service.
The predicted salary is between 31500 - 38500 £ per year.
The Hotel
The Dixon, Tower Bridge, a boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018.
Taking centre stage in the Tower Bridge neighborhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capital’s centre of artistic activity.
It is an award-winning property, selected as
Luxury Hotel of the Year 2024 by Travel & Hospitality Awards.
- Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area’s vibrant cultural heritage, while also capturing its new wave of creative cool.
- The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighborhood's culture through an artful mix of heritage design.
Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.
- Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighborhood oasis that will welcome not only hotel guests but also the local trade.
- Our
Shakedown restaurant offers a delicious menu taking Italian influences, traditional flavours and fresh British produce.
It reflects its surroundings, combining timeless classics with modern flavours in cicchetti concept serving pizza, pasta and prosecco.
What we offer
- Staff rate across all Marriott brands and across the Dominus hotel portfolio
- Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
- Additional annual leave entitlement based on length of service
- Impact Day, paid day to support your charity of choice
- Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
- Staff events and recognition schemes
- Access to Employee Assistance Program (EAP)
- Season Travel Ticket Loan
- Cycle To Work Scheme
- Refer A Friend Scheme – get rewarded when they join the team
- A collaborative team culture where people thrive together and a place where you can be your true authentic self
Key responsibilities
Memories of a special food & beverage experience come from many places.
The sights, sounds, scents and, importantly, service.
Within this role you'll welcome our guests, recommend food and drink, make their choice of beverage and help ensure a seamless experience.
By tailoring each guest's experience to their unique tastes, you'll create memories as delightful as the dishes and drinks you'll serve.
You’ll be responsible for manging your own section and taking and delivering orders within this.
Additionally, you’ll work as part of a larger team, support your peers when they require assistance and ensure all pre/post shift duties are completed in our Shakedown Restaurant and Cafe or Courtroom bar.
About You
- Experience within a similar environment/role for at least a year with a service-focused approach
- You'll have a passion for customer service, with your own unique flare, and a ‘can-do' attitude
- Ability to remain calm and work under pressure
- High standards of cleanliness with a smart professional appearance
- Proactive and organised, flexible & adaptable to complete routine and non-routine tasks
- The ability to work on your own and as part of a team
If you would like to join a people focused team on a unique hotel, please do get in touch! We look forward to hearing from you.
F&B Associate in London employer: The Dixon, Tower Bridge
The Dixon, Tower Bridge is an exceptional employer that offers a vibrant work culture in the heart of London, where creativity and heritage blend seamlessly. Employees enjoy a range of benefits including staff rates across Marriott brands, additional annual leave based on service, and opportunities for personal development within a supportive team environment. With a focus on collaboration and authenticity, The Dixon provides a unique opportunity to be part of a boutique hotel that celebrates local culture while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Associate in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Dixon, Tower Bridge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Dixon, Tower Bridge
Don't be shy about reaching out to The Dixon, Tower Bridge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Associate in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Dixon, Tower Bridge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Dixon, Tower Bridge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
