At a Glance
- Tasks: Ensure smooth hotel operations and deliver exceptional guest experiences.
- Company: Award-winning boutique hotel in the heart of Tower Bridge.
- Benefits: Staff rates, extra leave, charity support day, and development opportunities.
- Other info: Join a collaborative culture where you can be your authentic self.
- Why this job: Be a key player in a vibrant team and make guests feel at home.
- Qualifications: Previous supervisory experience in hotel operations and strong leadership skills.
The predicted salary is between 28103 - 34348 £ per year.
The hotel
The Dixon, Tower Bridge , an award-winning boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018.
Taking centre stage in the Tower Bridge neighborhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capital’s centre of artistic activity.
- The hotel won
- Luxury Hotel of the Year in London title at the Travel & Hospitality Awards 2024 and
England's Leading Design Hotel 2025 at the World Travel Awards.
Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area’s vibrant cultural heritage, while also capturing its new wave of creative cool.
The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighbourhood’s culture through an artful mix of heritage design.
Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.?
Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighbourhood oasis that will welcome not only hotel guests but also the local trade.
What we offer
- Staff rate across all Marriott brands and across the Dominus hotel portfolio
- Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
- Additional annual leave entitlement based on length of service
- Impact Day – a paid day to support your charity of choice
- Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
- Staff events and recognition schemes
- Access to Employee Assistance Program (EAP)
- Season Travel Ticket Loan
- Cycle To Work Scheme
- Refer A Friend Scheme – get rewarded when they join the team
- A collaborative team culture where people thrive together and a place where you can be your true authentic self
About the role
As Duty Manager, you will be a visible presence in the hotel, ensuring smooth daily operations and delivering exceptional guest experiences.
Acting as the first point of contact for guest, operational, and security matters, you will support all departments while maintaining high service standards across the hotel.
Responsibilities and Duties
- People
- Act as a professional ambassador for the hotel, welcoming guests and supporting new team members.
- Provide day-to-day operational support across all hotel departments.
- Promote and uphold the hotel’s culture, values, and service standards.
- Support the Front Office team in achieving key quality KPIs and operational goals.
- Respond confidently to guest issues, complaints, and operational challenges.
- Maintain awareness of Health & Safety and security procedures across the property.
- Quality
- Maintain a visible presence in the lobby and public areas, especially during busy periods.
- Engage with guests, assist with enquiries, and deliver exceptional customer service.
- Manage and resolve guest feedback and complaints professionally.
- Welcome VIP guests and key corporate clients, ensuring a memorable arrival experience.
- Monitor guest satisfaction and support improvements in service delivery.
- Follow hotel policies, emergency procedures, and credit handling processes.
- Conduct health and safety checks when required.
- Profit
- Support revenue generation through proactive upselling and product knowledge.
- Monitor room availability and assist with managing overbooking situations when required.
- Promote and support enrolments to the Marriott Bonvoy loyalty programme.
About you
- Previous supervisory experience within a Front Office or hotel operations role, ideally in a 4* environment.
- Strong leadership and communication skills with a hands-on approach to service.
- Confident managing guest enquiries, complaints, and operational situations.
- Good knowledge of Health & Safety and hotel security procedures.
- Passion for delivering exceptional guest experiences.
- Ability to remain calm and organised in a fast-paced environment.
Desirable
- Experience using Opera or similar hotel property management systems.
- Familiarity with Marriott brand standards and Marriott Bonvoy loyalty programme.
- Understanding of revenue management principles and guest satisfaction metrics.
If you would like to join a people focus team in a unique hotel, please do get in touch! We look forward to hearing from you.
Duty Manager in London employer: The Dixon, Tower Bridge
The Dixon, Tower Bridge is an exceptional employer that fosters a collaborative team culture where authenticity and personal growth are celebrated. With a range of benefits including staff rates across Marriott brands, additional annual leave based on service, and opportunities for development within the Dominus hotel portfolio, employees can thrive in a vibrant environment that values their contributions. Located in the heart of London's cultural hub, working here means being part of a dynamic team dedicated to delivering outstanding guest experiences while enjoying unique perks like Impact Days to support charitable causes.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Dixon, Tower Bridge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Dixon, Tower Bridge
Don't be shy about reaching out to The Dixon, Tower Bridge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Dixon, Tower Bridge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Dixon, Tower Bridge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
