At a Glance
- Tasks: Support consumers with marketing preferences and assist organisations in data protection compliance.
- Company: Join the DMA, the UK's leading trade association for data-driven marketers.
- Benefits: Gain valuable skills, receive training, and enjoy a supportive work environment.
- Other info: 1.5-year apprenticeship with potential for continued employment and growth.
- Why this job: Make a real difference in consumer trust and data privacy while developing your career.
- Qualifications: GCSEs in English and Maths (5+) required; strong communication and organisational skills needed.
The predicted salary is between 31500 - 38500 £ per year.
As part of our Preference Services team you'll support delivery of services to help consumers manage their marketing preferences and assist organisations to meet data protection and privacy legislation responsibilities. You'll develop skills in customer service, administration, stakeholder engagement, complaint handling and data management.
The Data & Marketing Association (DMA) is the UK’s leading trade association for today’s progressive data driven marketers. We unite agencies, brands and marketing service providers (MSPs) to raise the standard of what marketing can be.
The DMA’s preference services build trust and transparency with customers by providing individuals with control over how their data is used in the mail, telephone and fax channels. By offering individuals choice and control over their data, the preference services protect the industry from onerous legislation and build trust between customers and responsible marketers.
The DMA is the only business organisation in the UK with a consumer protection division, reinforcing the customer first principles enshrined in the DMA Code. Adherence to the preference services is a requirement of the DMA Code and in the case of TPS it is a legal requirement.
What You'll Do
- Respond to telephone and email enquiries from consumers and organisations regarding our services, providing clear and professional support.
- Assist with the handling and administration of consumer complaints, including logging cases, recording company responses, and monitoring progress.
- Prepare and issue emails, and other communications to consumers, licence holders and stakeholders.
- Maintain accurate and up-to-date records across Preference Services databases, systems and spreadsheets.
- Support the preparation of activity reports and management information as required.
- Help monitor the quality and accuracy of Preference Services data, escalating any issues to the Preference Services Manager.
- Support the processing and distribution of incoming and outgoing mail and other administrative tasks.
- Work with external suppliers and service partners to support the effective operation of the Preference Services.
- Ensure all work is carried out in accordance with relevant legislation, including the Data Protection Act 2018, UK GDPR, and the Privacy and Electronic Communications Regulations (PECR).
- Adhere to organisational policies and procedures, including health and safety requirements.
Training Outcome
At the end of the apprenticeship it is expected the individual will continue in the role, but take on some additional responsibilities.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- Essential - GCSE - English - 5+
- Essential - GCSE - Maths - 5
Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday to Friday 9-5.30 with one hour for lunch.
- Expected Duration: 1 Year 6 Months
- Training Provider: JGA LIMITED
Consumer Executive Apprentice (Business Admin) in London employer: THE DIRECT MARKETING ASSOCIATION (UK) LTD
The Data & Marketing Association (DMA) is an exceptional employer that champions a culture of trust, transparency, and professional growth. As part of the Preference Services team, you'll not only gain valuable skills in customer service and data management but also contribute to a mission that empowers marketers to handle data responsibly. Located in the heart of the UK, the DMA offers a supportive environment where your contributions directly impact the marketing industry while providing opportunities for career advancement and personal development.
Contact Details:
THE DIRECT MARKETING ASSOCIATION (UK) LTD Recruitment Team
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We think this is how you could land Consumer Executive Apprentice (Business Admin) in London
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