At a Glance
- Tasks: Support consumers with marketing preferences and assist organisations in data protection compliance.
- Company: Join the DMA, the UK's leading trade association for data-driven marketers.
- Benefits: Gain valuable skills in customer service, administration, and data management while earning.
- Other info: Dynamic apprenticeship with potential for career growth and additional responsibilities.
- Why this job: Make a real impact by helping consumers manage their data and preferences.
- Qualifications: GCSEs in English and Maths (5+) required; strong communication and organisational skills needed.
The predicted salary is between 40500 - 49500 £ per year.
As part of our Preference Services team you'll support delivery of services to help consumers manage their marketing preferences and assist organisations to meet data protection and privacy legislation responsibilities. You'll develop skills in customer service, administration, stakeholder engagement, complaint handling and data management.
The Data & Marketing Association (DMA) is the UK’s leading trade association for today’s progressive data driven marketers. We unite agencies, brands and marketing service providers (MSPs) to raise the standard of what marketing can be.
What You'll Do
- Respond to telephone and email enquiries from consumers and organisations regarding our services, providing clear and professional support.
- Assist with the handling and administration of consumer complaints, including logging cases, recording company responses, and monitoring progress.
- Prepare and issue emails, and other communications to consumers, licence holders and stakeholders.
- Maintain accurate and up-to-date records across Preference Services databases, systems and spreadsheets.
- Support the preparation of activity reports and management information as required.
- Help monitor the quality and accuracy of Preference Services data, escalating any issues to the Preference Services Manager.
- Support the processing and distribution of incoming and outgoing mail and other administrative tasks.
- Work with external suppliers and service partners to support the effective operation of the Preference Services.
- Ensure all work is carried out in accordance with relevant legislation, including the Data Protection Act 2018, UK GDPR, and the Privacy and Electronic Communications Regulations (PECR).
- Adhere to organisational policies and procedures, including health and safety requirements.
Training Outcome
At the end of the apprenticeship it is expected the individual will continue in the role, but take on some additional responsibilities.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
Qualifications
- Essential - GCSE - English - 5+
- Essential - GCSE - Maths - 5
Course Information
- Course: Business administrator (level 3)
- Level: 3
- Route: Business and administration
- Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday to Friday 9-5.30 with one hour for lunch.
- Expected Duration: 1 Year 6 Months
- Training Provider: JGA LIMITED
Consumer Executive Apprentice (Business Admin) employer: THE DIRECT MARKETING ASSOCIATION (UK) LTD
The Data & Marketing Association (DMA) is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for aspiring professionals. As a Consumer Executive Apprentice, you will gain invaluable experience in customer service and data management while being supported by a team dedicated to empowering marketers and protecting consumer rights. With a commitment to employee growth and a focus on responsible marketing practices, the DMA offers a unique opportunity to contribute to a meaningful mission in a dynamic industry.
Contact Details:
THE DIRECT MARKETING ASSOCIATION (UK) LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Executive Apprentice (Business Admin)
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We think you need these skills to ace Consumer Executive Apprentice (Business Admin)
Some tips for your application 🫡
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How to prepare for a job interview at THE DIRECT MARKETING ASSOCIATION (UK) LTD
✨Dive into Data!
As this is a business intelligence apprenticeship, show off your enthusiasm for data! Be ready to discuss your experience with data analysis tools like Tableau, Power BI, or even Excel. Have some examples at hand that demonstrate how you've transformed raw data into actionable insights — it’ll show the interviewers your practical skills!
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Since this is an apprenticeship, employers are looking for potential over experience. Be sure to communicate your eagerness to learn and grow in the field. Talk about any relevant projects or coursework you’ve completed, showing them you’re proactive and ready to hit the ground running at THE DIRECT MARKETING ASSOCIATION (UK) LTD.
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