Maitre d Hotel in London

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. With striking views across Buckingham Palace Gardens and Hyde Park, The Dining Room is the club’s flagship restaurant, stretching three exquisitely finished rooms and serving a selection of the finest Mediterranean fare from breakfast to dinner.

ROLE OVERVIEW

To further elevate and enhance our operations, we are seeking an accomplished Maître d’ to contribute and deliver on the club’s success, providing exceptional experiences for our members. Reporting to the Club Manager, the exceptional, charismatic, and highly polished Maître d’ will lead the dining experience with full responsibility for the flow, atmosphere, and service standards across the restaurant floor. This is a senior, guest-facing leadership role. Blending the responsibilities of a traditional Maître d’ with those of a floor leader, this role is central to curating a seamless, personalised, and discreet member experience. The successful candidate will be the face of the restaurant—overseeing reservations, orchestrating service, and building lasting relationships with members—while leading the front-of-house team with authority and elegance.

RESPONSIBILITIES

• Act as the primary host, leader and ambassador for the restaurant floor, delivering a warm, polished, and personalised welcome to members and guests.
• Take full ownership of the restaurant floor, ensuring service is fluid, attentive, and aligned with the club’s standards.
• Manage and oversee reservations, table allocation, and seating plans to optimise flow and enhance the member experience.
• Build and maintain strong relationships with members, recognising preferences and anticipating needs.
• Lead and coordinate the front-of-house team during service, ensuring clarity, pace, and attention to detail.
• Conduct daily briefings, ensuring the team is informed on bookings, VIPs, and operational priorities.
• Handle member requests, feedback, and complaints with discretion, professionalism, and efficiency.
• Work closely with the kitchen, reception, reservation and bar teams to ensure seamless communication and service delivery.
• Oversee the presentation and readiness of the restaurant, maintaining an exceptional standard at all times.
• Support recruitment, training, and development of the front-of-house team.
• Monitor reservations trends, guest flow, and service patterns to inform operational decisions.
• Uphold all health, safety, and licensing requirements.
• Collaborate with the Club Manager on service evolution, member engagement, and overall restaurant performance.

REQUIREMENTS

• Proven experience as a Maître d’, Head Host, or senior floor leader in a luxury restaurant, hotel, or private members’ club.
• Exceptional hosting skills with a natural ability to engage and build rapport with a discerning clientele.
• Strong understanding of reservations systems, table management, and service flow optimisation.
• Demonstrated leadership capability, with experience managing and motivating front-of-house teams.
• Impeccable attention to detail and commitment to delivering elevated service standards.
• Calm, confident, and solutions-oriented approach in a high-pressure environment.
• Excellent communication and interpersonal skills.
• Professional presence with immaculate grooming and presentation.
• High level of discretion and sensitivity to the expectations of a private members’ environment.
• Flexibility to work evenings, weekends, and peak service periods.

WHAT WE OFFER

• Best-in-class salary.
• Family meal on shift.
• Industry-leading Learning & Development opportunities.
• Pension scheme – including employer contributions.
• Annual staff award ceremony and party.
• More benefits to be set up as we open.