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- Tasks: Engage with guests, manage queries, and create memorable experiences in a vibrant hotel environment.
- Company: Join Leonardo Hotels, a rapidly growing hotel group with over 270 locations across the UK and Europe.
- Benefits: Enjoy special room rates, recognition schemes, meals on duty, and wellness support.
- Why this job: Be part of a supportive community that values your hard work and offers clear paths for progression.
- Qualifications: A friendly personality, multitasking skills, and a passion for guest engagement are essential.
- Other info: Participate in fun events like Thank You Week and Employee Awards Celebration.
The predicted salary is between 24000 - 36000 £ per year.
As a Guest Relations Officer, you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be taking care of everything that might be sought after by a guest, with a true desire to satisfy their needs in the fast-paced environment of our hotel.
Some of the perks our colleagues enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: earn vouchers to spend on a wide range of high street shops.
- Meals on duty.
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us.
- Regular celebrations such as Thank You Week and Employee Awards Celebration.
- Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
- Ongoing job-related training programmes with clear paths for progression.
If you're our ideal Guest Relations Officer, you will:
- Enjoy engaging with guests and creating those wow moments.
- Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city.
- Feel confident to promote the services that we offer at the hotel.
- Act as an approachable point of contact between guests and the team.
- Be able to multitask and manage guests' queries efficiently.
We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. Our GROWonline learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. With support on tap, top-notch practical training and clear progression, you'll be on track for a brilliant future in Hospitality!
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years.
Guest Relations Officer employer: The Dilly
Contact Detail:
The Dilly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Officer
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing the ins and outs of what we offer will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your interpersonal skills during any interactions with our team. Whether it's through networking events or casual conversations, being personable and approachable can make a lasting impression.
✨Tip Number 3
Prepare to discuss your experience in fast-paced environments. We value multitasking abilities, so share specific examples of how you've successfully managed guest queries or similar situations in the past.
✨Tip Number 4
Express your passion for hospitality and guest satisfaction. During your discussions, highlight any previous experiences where you created memorable moments for guests, as this aligns perfectly with our values.
We think you need these skills to ace Guest Relations Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Guest Relations Officer does. Highlight the key responsibilities and think about how your skills and experiences align with them.
Craft a Personalised Cover Letter: Write a cover letter that reflects your warm and friendly personality. Mention specific examples of how you've engaged with guests in previous roles and how you can create those 'wow' moments.
Tailor Your CV: Ensure your CV is tailored to the role. Emphasise your customer service experience, ability to multitask, and any relevant training or skills that make you a great fit for the hotel environment.
Show Enthusiasm: In your application, express your enthusiasm for the hospitality industry and your desire to be part of the Leonardo community. Companies appreciate candidates who are genuinely excited about the role.
How to prepare for a job interview at The Dilly
✨Show Your Personality
As a Guest Relations Officer, your warm and friendly personality is key. Make sure to let your true self shine during the interview. Share personal anecdotes that highlight your ability to engage with guests and create memorable experiences.
✨Demonstrate Multitasking Skills
This role requires juggling multiple tasks efficiently. Prepare examples from your past experiences where you successfully managed several responsibilities at once, especially in a fast-paced environment. This will show your potential employer that you can handle the demands of the job.
✨Research the Hotel
Familiarise yourself with the hotel’s services and local attractions. Being knowledgeable about what the hotel offers and being able to provide recommendations will impress your interviewers and demonstrate your enthusiasm for the role.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This shows your genuine interest in the position and the company. You might inquire about the team culture or opportunities for professional development within the hotel.
