Deputy General Manager - London (West)

Be Yourself – Be an Inspiration to Your Team – Be Leonardo

As a Deputy General Manager, you’ll keep the hotel running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests’ expectations. We’re looking for someone with exceptional people skills, who is great at getting the best out of their team and has experience in a similar role in the luxury hotel market ideally within London.

As a Deputy General Manager, you will:

• Be yourself!
• Set guest satisfaction targets and ensure these are met, using guests’ feedback and surveys Lead from the front and get stuck in – you’re the face of the hotel operation!
• Lead and inspire the Operational Heads of departments
• Mentor team members in your hotel, who are undertaking in-house Learning & Development programmes in support of their career
• Collaborate with your local HR team to host engaging activities for your team
• Host weekly operations meetings to discuss events and groups
• Proactively encourage development and motivation for self and others.
• Work with the sales team in Identifying, communicating and supporting all sales leads.
• Actively participating in the recruitment process and contributing to the recruitment decisions ensuring the right people are hired into the business to deliver results.
• Management of the safety policy and fire register.
• Ensure maintenance of the building is of a high standard at all times
• Following company control procedures in accordance with the internal audit requirements.
• Working in partnership with the HR Manager / Officer to ensure a positive working environment exists and ES survey targets and improvement areas are achieved
• Work with the management team to ensure and encourage proactive problem solving when problems arise.
• Take day to day control of all Operational Departments, holding regular meetings, setting targets and reviewing on a regular basis
• Drive and nurture adaptability in a changing business environment
• Lead the appraisal process with line managers and ensure PDP plans are active and lived

Why come join us?

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community. In our business, your hard work and pace is valued. It’s our role to keep you at the top of your game by offering genuine management opportunities for development and progression. In fact, our “High Potential Programme” is designed for leaders just like you! The programme has been created to progress Deputy General Managers to their first Hotel Manager role. The programme develops your skills and knowledge at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story

Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to come join us !

Some of the perks you could enjoy include:

• Bonus scheme: based on our business and your personal performances
• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops Free hot meals whilst on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support Ongoing job-related training programmes with clear paths for progression