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For Companies At a Glance
- Tasks: Lead client onboarding from start to finish and ensure a smooth launch.
- Company: Dynamic B2B SaaS company focused on innovation and client success.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Be the key player in helping clients succeed with our cutting-edge platform.
- Qualifications: Experience in onboarding or implementation, with strong communication skills.
- Other info: Join a collaborative team and make a real difference in client experiences.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced client onboarding / implementation specialist to support the launch of a new capability within a B2B SaaS platform. This is a hands-on delivery role.
What You’ll Do:
- Own client onboarding from kick-off to go-live
- Be the main point of contact for clients during onboarding
- Configure access, permissions, and platform setup
- Support training and early adoption
- Work closely with Product and Engineering to resolve issues
- Create simple onboarding processes and documentation
What We’re Looking For:
Background in onboarding, implementation, or technical.
Onboarding Specialist in London employer: The Digital Recruitment Company
Contact Detail:
The Digital Recruitment Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Onboarding Specialist role. Sometimes, a friendly nudge is all it takes to get a foot in the door.
✨Tip Number 2
Prepare for those interviews by practising common onboarding scenarios. Think about how you would handle client queries or technical issues. We want to show potential employers that we can think on our feet!
✨Tip Number 3
Don’t forget to showcase your soft skills! As an Onboarding Specialist, communication is key. Be ready to demonstrate how you can build relationships and support clients through their onboarding journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community. Let’s land that job together!
We think you need these skills to ace Onboarding Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboarding Specialist role. Highlight your experience in client onboarding and implementation, and show us how your skills align with what we’re looking for.
Showcase Your Communication Skills: As a hands-on delivery role, effective communication is key. Use your application to demonstrate how you’ve successfully managed client relationships and resolved issues in the past. We want to see your ability to be the main point of contact!
Be Specific About Your Experience: When detailing your background, focus on specific examples that showcase your expertise in onboarding and technical support. We love seeing concrete achievements that illustrate your capability to own the onboarding process from kick-off to go-live.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at The Digital Recruitment Company
✨Know the Onboarding Process Inside Out
Make sure you understand the entire client onboarding process, especially in a B2B SaaS context. Be ready to discuss your previous experiences and how you've successfully managed onboarding projects from kick-off to go-live.
✨Showcase Your Communication Skills
As the main point of contact for clients, strong communication is key. Prepare examples of how you've effectively communicated with clients and teams in the past, especially when resolving issues or providing training.
✨Familiarise Yourself with the Product
Do your homework on the company's platform. Understand its features and functionalities so you can confidently discuss how you would configure access and permissions during the onboarding process.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you would handle specific challenges during onboarding. Think of examples where you've had to troubleshoot issues or create documentation to simplify processes, and be ready to share those stories.
