At a Glance
- Tasks: Support the implementation of a Digital Asset Management system and manage marketing assets.
- Company: Join ICP Global, a dynamic company focused on innovation and collaboration.
- Benefits: Full-time role with opportunities for growth and development in a supportive environment.
- Other info: Work in a vibrant London office with a focus on creativity and teamwork.
- Why this job: Make an impact by enhancing digital asset management and collaborating with global teams.
- Qualifications: 1-2 years in media or digital asset management preferred; strong attention to detail required.
The predicted salary is between 28800 - 43200 £ per year.
The Digital Asset Specialist plays a pivotal role in supporting the implementation of our client’s Digital Asset Management system (DAM) and delivering with excellence to our client’s content ecosystem, focusing on Marketing asset management, to support strategic goals. As a Specialist, this role will focus on Digital Asset Management services as an integral function in day-to-day asset management operations. You will manage, enrich and quality assure assets across brands/products, host user training sessions, and share industry best practices. You will also manage user queries and assist in creating reports. This role supports a global company where attention to detail, customer service, governance, and support are crucial. The primary focus will be on ensuring seamless day-to-day delivery, executing against processes, and fostering collaboration.
A proficient team player who strives to support a team driven toward achieving objectives. Works closely with other team members to support clear guidelines and goals aimed at achieving common objectives and ensuring global standardization. By infusing ICP core values of Curiosity, Inclusivity, Focus, Creativity and Trustworthiness into their leadership and management approach, they will not only achieve success in this role but also contribute to the positive culture and growth of the organization.
How you will make an impact
- Deliver system and user training
- Raise incident tickets to technical support
- Promote best practices and the DAM platform across all user groups
- Entry, tagging and quality assurance of incoming assets for global distribution platforms
- Audit files and metadata entries for completion and proper organization
- Follow operational procedures to complete tasks in a timely manner
- Respond and investigate end user inquiries and requests
- Support in providing reporting to stakeholders on platform usage metrics and KPIs
Operations Execution
- Input into reports to track agreed upon KPIs
- Understand and work against SLAs
- Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning
- Ensure timely delivery of assets into the DAM platform
- Participate in training to ensure alignment with organizational goals
- Help create a productive and positive work environment
- Provide exceptional customer service to the client and their vendors
- Understand asset rights/usage/restrictions and compliance to ensure asset safety
Collaboration
- Collaborate with global cross-functional teams to learn best practices
- Be a strong team player with your direct team and global partners
- Build rapport and trust with others and all levels within ICP
- Work with team members to generate new ideas and evolve and enhance existing programs
- Work with team members to problem solve and consult with account leadership as required
Client Facing Engagement
- Build a good understanding of clients’ business issues, industry, competitors, and brands
- Where required, collaborate with brand team and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards
- Listen, learn, and adapt to changes in the business’ needs
- Attend client meetings, as required to ensure knowledge to the business
- Provide DAM training and support to client team members
What you will bring
- 1-2 years’ industry experience in media, digital asset management, librarian sciences or archives preferred but not required
- 1-2 years’ experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required
- Must have acute attention to detail when performing process-oriented tasks
- Analytical skills
- Effective communication skills, both verbal and written, with an influential communication style
- Strong Microsoft Office skills, particularly with large data sets in Excel
- Good understanding of media channels and file formats used by the client
- The ability to multi-task with an interest in all aspects of the role
- Able to work both independently and as a part of a world-class team
- Media and technology agnostic, while displaying an affinity and passion for the industry
- Ability to follow a structured process while being flexible when circumstances require change and adaptation
- Able to work both independently and as a part of a world class team
Digital Asset Specialist employer: The Digital Asset Management Consortium, Inc.
ICP Global is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for a Digital Asset Specialist to thrive. With a strong emphasis on employee growth, the company offers comprehensive training and development opportunities, ensuring that team members are well-equipped to excel in their roles. Located in the vibrant city of London, employees benefit from a dynamic environment that encourages creativity and innovation while upholding the core values of Curiosity, Inclusivity, Focus, Creativity, and Trustworthiness.
Contact Details:
The Digital Asset Management Consortium, Inc. Recruitment Team
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