Content Operations Specialist

The Role

We are hiring a Content Operations Specialist to keep our source library accurate and reliable for clients. This is a 6-month fixed-term contract, with the possibility of an extension.

You will work alongside our Data Specialist, setting up new sources and keeping existing ones working. Much of the job is hands-on: checking web pages and emails, working out why a source has stopped collecting content, and fixing it using our existing processes.

This is a small team of two, so your work makes a visible difference every day. The tasks are detailed, and much of it is about responding quickly to issues as they come up. No two days are quite the same: one day you might work through dozens of source checks, the next you might help deliver a large project for a client. This won't be a client-facing role, but client requests will come to you through our Customer Success team. If you love a system that runs like clockwork, and get a buzz from tracking down a problem and putting it right before anyone else notices, read on.

What You'll Do

• Set up new sources for clients
• Investigate and fix broken sources with the help of our internal tools, for example by reading a page's HTML, checking HTTP errors, or using XPath to extract relevant information
• Carry out daily source maintenance, keeping error levels within our quality targets and fixing issues before clients notice them
• Maintain publisher records, including name updates
• Escalate wider issues to the Product Manager
• Support client requests, from quick checks to migrations and bulk source projects
• Take part in the maintenance projects we run at set points in the year to find hidden problems across our content
• Share feedback on which parts of our tools and processes are slow or awkward, so we can improve them
• Your work should show up in source health, fewer client-reported issues and faster turnaround on client requests.

Is This You?

Accuracy matters to you, whether at work or in your studies. You get real satisfaction from a system that runs smoothly, and when something looks slightly off, you want to know why and fix it.

You do your best work when you can settle in and focus. You like working at pace, moving from one problem to the next, and you enjoy the rhythm of fixing things in quick succession.

You might come from operations, data quality, research, library or information services, or a support role where you got deep into the data. You might also be a recent graduate. You don't need to be highly technical already: we will teach you how to read a page's HTML and use XPath to fix sources. What matters is that you are curious about how things work and pick up new tools quickly.

Essential Criteria

• 2+ years in a detail-focused role, such as data quality, operations, research or support
• Excellent attention to detail, and the patience to do a high volume of similar checks to a consistently high standard
• The ability to learn quickly, and curiosity about how websites and tools work
• Ownership of your work: you see tasks through, prioritise without close direction and flag problems early
• Clear written communication, especially when explaining an issue to colleagues
• Familiarity with HTML or XPath is a plus
• The right to live and work in the UK

Employer: Vable

Location: Remote, UK

Type: Full-Time

Categories: Data / Knowledge Manager / Analysis / Governance, CMS / Creative / Content Operations, Software Developer / Programmer / Scripting