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- Tasks: Welcome visitors, assist with car parking, and operate the shop and ice cream kiosk.
- Company: Bolton Abbey, a historic estate with a supportive and inclusive culture.
- Benefits: Flexible working hours, guaranteed shifts, and a chance to work outdoors.
- Other info: Great opportunity for personal growth in a values-led organisation.
- Why this job: Join a unique team at a stunning location and make visitors feel welcome.
- Qualifications: Friendly attitude, customer service skills, and a full driver’s licence required.
The predicted salary is between 20000 - 25000 ÂŁ per year.
We have a fantastic opportunity at Bolton Abbey for a Visitor Welcome Assistant. This is a varied, customer-facing role combining outdoor and indoor work across the estate, including car parks, shops and, during high season, the ice cream kiosk. You will act as a welcoming point of contact for visitors to Bolton Abbey, assisting with car parking, estate knowledge, hospitality and purchasing. Days and hours of work are variable dependent upon the season. However, a minimum number of shifts per week will be guaranteed.
Responsibilities
- Car Park
- To open and lock the car parks and toilets.
- To provide a friendly, warm, and helpful welcome to visitors.
- To litter pick.
- To maintain constant vigilance and awareness in order to provide safety and security to the Estate, the people who live and work on it and those visiting it.
- Shops
- To open and close the shop(s).
- To operate the till and serve customers.
- To assist with stock takes, replenish stock and maintain accurate stock records.
- To assist visitors with the purchasing of season tickets and management of their account using the iPad.
- Ice Cream Kiosk (high season only)
- To open and close the kiosk.
- To provide a friendly, warm, and helpful welcome to visitors and to provide advice and information about what visitors can see and enjoy on the estate.
- To operate the till and serve customers.
Requirements
The successful candidate will be friendly, personable, and able to offer excellent levels of customer service. You will be comfortable using IT systems (e.g. car park machine, till). You will have a full driver’s licence.
Why Join Us
This is a unique opportunity to work at the heart of one of the UK’s most significant historic estates, contributing to its long-term success while being part of a supportive and values-led organisation. Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.
Visitor Welcome Assistant - PERMANENT employer: The Devonshire Group
Contact Detail:
The Devonshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Welcome Assistant - PERMANENT
✨Tip Number 1
Get to know the estate! Familiarise yourself with Bolton Abbey and its offerings. This way, when you chat with visitors, you can share your enthusiasm and knowledge, making their experience even better.
✨Tip Number 2
Practice your customer service skills. Role-play with friends or family to get comfortable with welcoming visitors and handling queries. The more relaxed and friendly you are, the more likely you’ll leave a lasting impression!
✨Tip Number 3
Show off your tech skills! Brush up on using tills and any IT systems mentioned in the job description. Being confident with these tools will help you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Visitor Welcome Assistant - PERMANENT
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and warm personality shine through. We want to see how you connect with people, so don’t be afraid to show us your enthusiasm for customer service!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles. Whether it’s working in shops, hospitality, or outdoor settings, we want to know how your background fits the Visitor Welcome Assistant role.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Bolton Abbey.
How to prepare for a job interview at The Devonshire Group
✨Know the Estate Inside Out
Familiarise yourself with Bolton Abbey and its key attractions. Being able to share interesting facts or recommendations during your interview will show your enthusiasm and knowledge, making you stand out as a candidate who truly cares about the visitor experience.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Whether it’s dealing with difficult customers or going the extra mile to help someone, having specific stories ready will demonstrate your ability to create a warm and welcoming atmosphere.
✨Practice Your IT Skills
Since you'll be using various IT systems like tills and car park machines, brush up on your tech skills before the interview. If you can confidently discuss your experience with these systems, it’ll reassure them that you’re ready to hit the ground running.
✨Emphasise Your Flexibility
Given the variable hours and shifts, highlight your availability and willingness to adapt to changing schedules. Showing that you're flexible and ready to take on different roles, whether it's in the shop or at the ice cream kiosk, will make you an attractive candidate.