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- Tasks: Welcome visitors, assist with car parking, shop operations, and ice cream kiosk during peak season.
- Company: Bolton Abbey, a historic estate with a focus on inclusivity and community.
- Benefits: Flexible working hours, guaranteed shifts, and a supportive work environment.
- Other info: Great opportunity for personal growth in a values-led organisation.
- Why this job: Join a unique team at a stunning location and make visitors feel at home.
- Qualifications: Friendly attitude, excellent customer service skills, and a full driver’s licence.
The predicted salary is between 20000 - 25000 ÂŁ per year.
We have a fantastic opportunity at Bolton Abbey for a Visitor Welcome Assistant. This is a varied, customer-facing role combining outdoor and indoor work across the estate, including car parks, shops and, during high season, the ice cream kiosk. You will act as a welcoming point of contact for visitors to Bolton Abbey, assisting with car parking, estate knowledge, hospitality and purchasing. Days and hours of work are variable dependent upon the season. However, a minimum number of shifts per week will be guaranteed.
Responsibilities
- Car Park
- To open and lock the car parks and toilets.
- To provide a friendly, warm, and helpful welcome to visitors.
- To litter pick.
- To maintain constant vigilance and awareness in order to provide safety and security to the Estate, the people who live and work on it and those visiting it.
- Shops
- To open and close the shop(s).
- To operate the till and serve customers.
- To assist with stock takes, replenish stock and maintain accurate stock records.
- To assist visitors with the purchasing of season tickets and management of their account using the iPad.
- Ice Cream Kiosk (high season only)
- To open and close the kiosk.
- To provide a friendly, warm, and helpful welcome to visitors and to provide advice and information about what visitors can see and enjoy on the estate.
- To operate the till and serve customers.
Requirements
The successful candidate will be friendly, personable, and able to offer excellent levels of customer service. You will be comfortable using IT systems (e.g. car park machine, till). You will have a full driver’s licence.
Why Join Us
This is a unique opportunity to work at the heart of one of the UK’s most significant historic estates, contributing to its long-term success while being part of a supportive and values-led organisation. Our core values include “Being Inclusive” and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.
Visitor Welcome Assistant - PERMANENT in Skipton employer: The Devonshire Group
Contact Detail:
The Devonshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Welcome Assistant - PERMANENT in Skipton
✨Tip Number 1
Get to know the estate! Familiarise yourself with Bolton Abbey and its offerings. This way, when you chat with visitors, you can share your enthusiasm and knowledge, making their experience even better.
✨Tip Number 2
Practice your customer service skills. Role-play with friends or family to get comfortable with welcoming visitors and handling queries. The more relaxed and friendly you are, the more likely you’ll leave a lasting impression!
✨Tip Number 3
Be proactive! If you see a visitor looking lost or confused, don’t wait for them to approach you. Step in and offer help. This shows initiative and a genuine desire to enhance their visit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Visitor Welcome Assistant - PERMANENT in Skipton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter!
Highlight Relevant Experience: Make sure to mention any previous customer service roles or experiences that relate to the Visitor Welcome Assistant position. We love seeing how your past experiences can contribute to our welcoming environment at Bolton Abbey.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Bolton Abbey.
How to prepare for a job interview at The Devonshire Group
✨Know the Estate Inside Out
Before your interview, take some time to research Bolton Abbey and its history. Familiarise yourself with the key attractions and services offered. This will not only impress the interviewers but also show your genuine interest in the role and the estate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond for a customer or handled a difficult situation. This is crucial for a role that involves welcoming visitors and assisting them throughout their experience.
✨Practice Your IT Skills
Since the role involves using IT systems like tills and car park machines, brush up on your tech skills. If possible, practice using similar systems or at least be ready to discuss your comfort level with technology during the interview.
✨Emphasise Your Team Spirit
This position requires working closely with others, so highlight your ability to work as part of a team. Share experiences where you collaborated effectively with colleagues to achieve a common goal, especially in a customer-facing environment.