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- Tasks: Welcome visitors, assist with car parking, and operate the shop and ice cream kiosk.
- Company: Bolton Abbey, a historic estate with a supportive and inclusive culture.
- Benefits: Flexible working hours and the chance to work in a beautiful outdoor setting.
- Other info: Great opportunity for personal growth and to be part of an inclusive community.
- Why this job: Join a friendly team and make visitors' experiences memorable at a stunning location.
- Qualifications: Friendly personality, customer service skills, and a full driver’s licence.
The predicted salary is between 10 - 12 £ per hour.
We have a fantastic opportunity at Bolton Abbey for a Casual Visitor Welcome Assistant. This is a varied, customer-facing role combining outdoor and indoor work across the estate, including car parks, shops and, during high season, the ice cream kiosk. You will act as a welcoming point of contact for visitors to Bolton Abbey, assisting with car parking, estate knowledge, hospitality and purchasing. Employment will be on a casual basis.
Key Responsibilities
- Car Park
- Open and lock the car parks and toilets.
- Provide a friendly, warm, and helpful welcome to visitors.
- Litter pick.
- Maintain constant vigilance and awareness in order to provide safety and security to the Estate, the people who live and work on it and those visiting it.
- Shops
- Open and close the shop(s).
- Operate the till and serve customers.
- Assist with stock takes, replenish stock and maintain accurate stock records.
- Assist visitors with the purchasing of season tickets and management of their account using the iPad.
- Ice Cream Kiosk (high season only)
- Open and close the kiosk.
- Provide a friendly, warm, and helpful welcome to visitors and provide advice and information about what visitors can see and enjoy on the estate.
- Operate the till and serve customers.
The successful candidate will be friendly, personable, and able to offer excellent levels of customer service. You will be comfortable using IT systems (for example car park machine, till). You will have a full driver’s licence.
Why Join Us?
This is a unique opportunity to work at the heart of one of the UK’s most significant historic estates, contributing to its long-term success while being part of a supportive and values-led organisation. Our core values include 'Being Inclusive' and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.
Visitor Welcome Assistant - CASUAL in Skipton employer: The Devonshire Group
Contact Detail:
The Devonshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Welcome Assistant - CASUAL in Skipton
✨Tip Number 1
Get to know Bolton Abbey! Familiarise yourself with the estate, its history, and what makes it special. This way, when you chat with visitors, you can share your enthusiasm and knowledge, making their experience even better.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with welcoming visitors and handling queries. The more relaxed and friendly you are, the more likely you’ll leave a lasting impression.
✨Tip Number 3
Be proactive! When you're on-site, keep an eye out for visitors who might need help. Whether it's guiding them to the right spot or answering questions, showing initiative will highlight your commitment to excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us directly. Let’s make this happen together!
We think you need these skills to ace Visitor Welcome Assistant - CASUAL in Skipton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter!
Highlight Relevant Experience: Make sure to mention any previous customer service roles or experiences that relate to the Visitor Welcome Assistant position. We love seeing how your past experiences can contribute to our welcoming environment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity at Bolton Abbey!
How to prepare for a job interview at The Devonshire Group
✨Know the Estate Inside Out
Familiarise yourself with Bolton Abbey and its key attractions. Being able to share interesting facts or recommendations will show your enthusiasm and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help someone, as this role is all about creating a warm and welcoming atmosphere.
✨Practice Your IT Skills
Since you'll be using systems like tills and iPads, brush up on your tech skills. If you can demonstrate confidence in using these tools during the interview, it’ll give you an edge over other candidates.
✨Emphasise Your Flexibility
This is a casual role, so highlight your availability and willingness to work varied hours. Mention any previous experience in similar roles that required adaptability, as this will show you're ready for the dynamic nature of the job.