We are seeking an experienced, hands-on hospitality leader to join The Hide Hotel as our Resident Manager. Reporting to the Head of Operations Derbyshire, Estate Escapes, you will be responsible for the day-to-day management of the hotel, leading Heads of Department and their teams to deliver exceptional guest experiences, strong commercial performance, and consistently high service standards. This is a key leadership role requiring a visible presence across the operation, a passion for people development, and a commitment to excellence.,
- Lead the day-to-day operation of the hotel, ensuring high standards across accommodation, food, beverage, and guest experience.
- Develop, coach, and support Heads of Department and Supervisors to achieve operational and financial targets.
- Drive profitability through effective cost control, workforce planning, and identification of sales opportunities.
- Monitor financial performance, contribute to budgeting processes, and support business improvement initiatives.
- Ensure compliance with health and safety legislation, company policies, and brand standards.
- Oversee recruitment, training, and development to build a highly engaged and high-performing team.
- Work collaboratively to support ongoing hotel improvements and renovation projects.
- Champion exceptional customer service, responding proactively to guest feedback and resolving issues effectively.Significant experience in General Hotel Management or a senior hotel operations role.
- Strong commercial awareness with experience managing budgets and financial performance.
- Proven leadership skills with the ability to motivate, develop, and inspire teams.
- A systems-driven approach and confidence using hospitality management technology.
- Excellent organisational, communication, and problem-solving skills.Estate Escapes is part of the wider Devonshire Group and is owned by the Duke and Duchess of Devonshire. We are passionate aboutcreating memorable guest experiences through exceptional hospitality, unique destinations, and outstanding service. Our hotels and hospitality venues combine character, quality, and attention to detail, providing guests with experiences that are both distinctive and authentic. As part of the Devonshire Group, which employs over 1,400 people across the UK and Ireland, we are committed to investing in our people, preserving heritage, and operating sustainable businesses guided by our values of Always Improving, Decency, and Being
- A visible, hands-on management style with a passion for hospitality and guest experience.
What we offer
- Excellent opportunities for professional development and career progression.
- Free access to Chatsworth and Bolton Abbey Estates.
- Complimentary entry to Chatsworth fairs and selected events.
- Competitive pension scheme and life assurance cover.
- Generous annual leave entitlement, with the option to purchase additional leave.Employee Assistance Programme.
- Free on-site parking.
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Resident Manager employer: The Devonshire Group
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