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- Tasks: Be the go-to person for IT support, solving issues and helping colleagues thrive with tech.
- Company: Join a values-driven organisation that prioritises inclusivity and employee wellbeing.
- Benefits: Enjoy perks like a gym, swimming pool, and discounts across hotels and restaurants.
- Why this job: Make a real difference by supporting your team and enhancing their tech experience.
- Qualifications: Strong customer service skills and a passion for problem-solving are key.
- Other info: A friendly, supportive IT team awaits you, with plenty of opportunities to learn and grow.
The predicted salary is between 25000 - 32000 ÂŁ per year.
What you’ll be doing:
- Act as the first point of contact for all IT support issues via tickets, phone, email and walk‑ups.
- Provide first‑time fixes for device, application, Microsoft 365, identity and connectivity issues wherever possible.
- Log accurate, detailed tickets with clear diagnostics and good communication.
- Support joiners, movers and leavers, including account set‑up, permissions and MFA.
- Build and deploy Windows devices using Intune/Autopilot and maintain asset records.
- Help colleagues with Outlook, Teams, SharePoint and OneDrive.
- Troubleshoot basic networking issues such as Wi‑Fi, VPN, DNS and connectivity.
- Promote digital adoption by helping colleagues use modern workplace tools confidently.
- Create and contribute to knowledge articles and user guides to improve self‑service.
About you:
- You’ll be friendly, approachable and confident supporting colleagues with everyday IT issues.
- You’ll enjoy helping people, solving problems and keeping technology running smoothly across the Group.
- You’ll be comfortable handling a steady flow of queries and providing clear, reassuring communication throughout.
- We’re looking for someone who has:
- Strong customer service skills and confidence to engage with colleagues across the Group.
- Good general IT knowledge, including Windows devices, Microsoft 365, and common business applications.
- A logical, methodical approach to troubleshooting and problem‑solving.
- Clear written and verbal communication skills, able to explain technical concepts simply.
- Good organisation and attention to detail, especially when logging tickets or managing multiple tasks.
- A proactive, curious mindset with a willingness to learn new technologies and processes.
- The ability to work collaboratively with wider IT teams and escalate issues appropriately.
It would be beneficial to have some familiarity with identity and access concepts (like MFA or Entra ID), device management tools such as Intune/Autopilot, and an understanding of basic networking. You don't need deep technical expertise on day one - what matters most is your customer-focused approach, eagerness to learn and confidence using IT as part of your everyday work.
In return:
- You’ll join a supportive and friendly IT team within a values‑led organisation that genuinely cares about its people.
- You’ll play a key role in helping the IT function operate effectively and professionally across a diverse, multi‑site organisation.
- We offer a range of benefits including a wellbeing calendar of events, an onsite gym and swimming pool, and an Estate Pass providing free access to Chatsworth for you and your guests, plus discounts across Devonshire Group hotels, shops and restaurants.
- Our core values include "Being Inclusive" and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under‑represented. We also welcome applicants from the LGBTQ+ community.
Please see attached job description for further information about the role.
IT Service Desk Analyst employer: The Devonshire Group
Contact Detail:
The Devonshire Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in, making it easier to connect with your interviewers.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting IT issues, try running through some common scenarios or even role-play with a friend. This will boost your confidence and help you articulate your thought process during the interview.
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've helped others in the past. Whether it's fixing a tech issue or guiding someone through a process, these stories will highlight your friendly and approachable nature.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your interest in the role and gives you a chance to learn more about the team and the challenges they face.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped others solve their IT issues and how you communicate clearly and confidently.
Be Specific About Your IT Knowledge: When detailing your IT skills, be specific! Mention your familiarity with Windows devices, Microsoft 365, and any troubleshooting you've done. We love seeing a proactive approach to learning new tech!
Keep It Clear and Concise: Your written application should be clear and to the point. Use simple language to explain your experiences and skills, just like you would when helping a colleague with a tech issue.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at The Devonshire Group
✨Know Your Tech Basics
Brush up on your general IT knowledge, especially around Windows devices and Microsoft 365. Be ready to discuss common business applications and how you’ve used them in the past. This will show that you’re not just familiar with the tools but can also troubleshoot basic issues.
✨Practice Clear Communication
Since you'll be the first point of contact for IT support, practice explaining technical concepts in simple terms. You might want to role-play with a friend or family member, asking them to pose as a colleague with an IT issue. This will help you refine your communication skills and boost your confidence.
✨Show Your Problem-Solving Skills
Prepare examples of how you've approached troubleshooting in the past. Think about specific situations where you identified a problem, logged a ticket, and resolved an issue. Highlight your logical and methodical approach to problem-solving during the interview.
✨Emphasise Your Customer Service Mindset
Be ready to share experiences where you’ve provided excellent customer service. Discuss how you handle queries and maintain a friendly, approachable attitude. This is crucial for the role, so showcasing your eagerness to help others will definitely make a positive impression.