At a Glance
- Tasks: Answer calls, check-in guests, handle payments, and ensure a welcoming environment.
- Company: Join the prestigious Cavendish Hotel, part of the Devonshire Group.
- Benefits: Enjoy free meals, discounts, access to beautiful estates, and career growth opportunities.
- Other info: Flexible part-time role with varied shifts, perfect for students.
- Why this job: Be the face of our hotel and create memorable experiences for guests.
- Qualifications: Excellent communication skills and previous admin experience preferred.
Your duties will include answering telephone calls, checking-in and out guests efficiently, processing guest administration, handling payment transactions, answering customer enquiries, and ensuring public areas are presented to a high standard. You will be an excellent communicator, a very proficient IT user and have previous experience handling administration. Being organized and methodical in your approach to work, you will also be skilled at prioritising your workload to help respond to guest needs as efficiently as possible.
Experience of a hotel reservation system (such as Rezlynx or Resdiary), an awareness of industry standards and knowledge of the local area are all desirable attributes. The right candidate will be professional, customer focused, with excellent attention to detail. Previous experience within a similar role would be desirable. Any formal qualifications such as an apprenticeship or an NVQ would be advantageous.
You will receive discretionary service charge and tips that can increase your pay up to £3000 per annum based on full time hours. You will be working within the prestigious 4AA Red Star Country house. At the Cavendish Hotel you will often be the first & last person our guests meet, and your exemplary customer care standards will set the tone for the whole of the Hotel, ensuring our guests receive end to end first rate, friendly and efficient service.
This is a part-time position 24 hours per week and flexibility is essential to be able to work varied shifts that include weekends, bank holidays, early starts and later finishes; generally 7am to 3.30pm, or 3pm to 11pm.
As part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we pride ourselves on our commitment to building friendly and efficient teams who are focused on delivering exceptional customer service. We are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits including:
- Free meals on duty when in the office (when working over 6 hours).
- Generous food and beverage discounts.
- Free access to Bolton Abbey and Chatsworth Estates.
- Excellent personal development and career opportunities.
- Free entry to the Chatsworth fairs and many of the events.
- Membership of the Life Assurance Scheme.
Part Time receptionist in Baslow employer: The Devonshire Group
The Cavendish Hotel is an exceptional employer, offering a supportive work culture where staff wellbeing is prioritised. With flexible part-time hours, generous benefits including free meals and discounts, and opportunities for personal development within the prestigious Devonshire Group, employees can thrive in a dynamic environment that values outstanding customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time receptionist in Baslow
✨Tip Number 1
Make sure you research the Cavendish Hotel and the Devonshire Group before your interview. Knowing about their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their friendly and efficient environment.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for guests, so being able to articulate clearly and confidently is key. Try role-playing common scenarios with a friend to get comfortable with handling enquiries and processing guest administration.
✨Tip Number 3
Show off your IT skills! Familiarise yourself with hotel reservation systems like Rezlynx or Resdiary if you can. Even if you haven't used them before, demonstrating your willingness to learn and adapt will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Part Time receptionist in Baslow
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be the first and last point of contact for our guests, make sure your application highlights your excellent communication skills. Use clear and friendly language to reflect the customer-focused attitude we value at StudySmarter.
Tailor Your Experience:When detailing your previous experience, focus on roles that involved administration or customer service. Mention any specific hotel reservation systems you've used, like Rezlynx or Resdiary, to show you're ready to hit the ground running.
Be Organised and Methodical:We love candidates who can prioritise their workload effectively. In your application, give examples of how you've managed multiple tasks in a busy environment, ensuring you meet guest needs efficiently.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at The Devonshire Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like handling guest enquiries and managing payment transactions. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Communication Skills
As a receptionist, excellent communication is crucial. Practice answering common interview questions clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer interactions in the past to showcase your experience.
✨Get Tech-Savvy
Since being proficient with IT is essential, brush up on any hotel reservation systems mentioned in the job description, like Rezlynx or Resdiary. If you have experience with similar systems, be ready to discuss that and how it can benefit their operations.
✨Demonstrate Your Organisational Skills
Being organised is key in this role. Think of specific instances where you’ve successfully prioritised tasks or managed your workload effectively. Sharing these examples will show that you can handle the fast-paced environment of a hotel reception.
