At a Glance
- Tasks: Welcome and engage visitors, manage ticketing, and support events at the Design Museum.
- Company: Join a passionate team at the renowned Design Museum.
- Benefits: Earn £14/hour plus holiday pay, with 25 days off pro-rata.
- Other info: Fixed-term contracts available; great opportunity for personal growth and teamwork.
- Why this job: Be part of an exciting environment that celebrates creativity and diversity.
- Qualifications: Customer service experience and a positive, collaborative attitude are essential.
Overview
We are looking for friendly, passionate, and enthusiastic team players to join our Visitor Experience team. The team play an invaluable role in providing a proactive welcome, excellent customer service and engagement with audiences of all ages and backgrounds.
We have several fixed-term contracts available between November 2025 - July 2026. This is a regular 7hrs/week position working every Saturday from 12:30-20:15.
- 2-month contracts: December 2025 - January 2026
- 8-month contracts: November 2025 - July 2026
Job scope
Visitor Experience Assistants work in all visitor-facing spaces around the museum, including the exhibition galleries, managing entrances, monitoring behaviour, and engaging with exhibition visitors; selling tickets and membership; helping to host museum events and facilitating engagement activity in the galleries or learning spaces.
Job Description
Customer Service & Visitor Engagement
- Proactively welcome visitors to the museum in a friendly and open way.
- Provide excellent levels of engagement to all visitors in the galleries, events and learning spaces and any publicly accessible parts of the museum.
- Proactively assist with the management of crowded areas and queues and communicate effectively with large numbers of people.
- Take opportunities to deliver object talks or provide in-depth levels of engagement with visitors.
- Work with volunteers to provide an engaging visitor experience and support them to ensure their full integration into the Visitor Experience team.
Ticketing, Donations and Sales
- Possess good knowledge of ticketing, membership, and retail offers, and be confident in selling exhibition tickets, asking for donations and gift aid, upselling membership, as well as retail and exhibition products to visitors.
- Undertake accurate ticket checking at exhibition entrances using mobile scanning devices.
- Undertake reasonable additional administration duties to support the Visitor Experience service, including updating membership accounts, facilitating group bookings, and responding to general visitor enquiries received by phone and email.
Operations, Safety and Security
- Support daily operations by following existing policies and guidelines.
- Monitor any operational, safety or security issues that impact the public spaces of the museum, responding positively to these issues with visitors and report to the Visitor Experience management team.
- Be able to confidently undertake required duties as part of the museum’s emergencies procedures.
Person specification
Essential - Skills, Knowledge And Experience
- Experience of providing excellent customer service in a public-facing environment
- Passion for exceeding visitor expectations, willingness to go beyond core duties to ensure an excellent experience and support this culture across the team
- A positive and collaborative team player, able to support, respect and encourage colleagues
- Have a confident, friendly and problem-solving attitude and ability to stay calm under pressure
- Ability to communicate confidently and accurately in English through various methods including person-to-person, in a team and in writing
- An understanding of how principles of diversity and accessibility apply to a public-facing organisation and provide the best experience for all audiences
- Experience of using software on mobile devices or other forms of computer hardware in a work environment
- Ability to pay attention to detail
Salary: £14/hour + £1.69 holiday pay
Holidays: 25 days per annum pro-rata + Christmas eve (museum closed)
Contract: Several fixed-term contracts available between November 2025 - July 2026.
Hours: 12:30-20:15 every Saturday
Location: This role is based on site at the museum.
Closing date: Sunday 26 October, midnight
Interviews: Wednesday 05 November onwards
Application process
For all the latest job vacancies at the Design Museum, please visit our Careers page to apply via our online portal: https://careers.designmuseum.org/vacancies
If you encounter any issues while completing your application, please email peopleteam@designmuseum.org before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).
Visitor Experience Assistant in City of London employer: the Design Museum
The Design Museum is an exceptional employer, offering a vibrant and inclusive work culture where every team member plays a crucial role in enhancing visitor experiences. With opportunities for personal growth and development, employees benefit from flexible contracts, competitive pay, and a supportive environment that values diversity and collaboration. Join us in a dynamic setting that celebrates creativity and innovation, making each day rewarding as you engage with visitors from all walks of life.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Assistant in City of London
✨Tip Number 1
Get to know the Design Museum inside out! Familiarise yourself with their exhibitions, events, and visitor experience. This way, when you chat with them, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with visitors from all walks of life, being confident and friendly is key. Try role-playing scenarios with friends or family to get comfortable with different types of interactions.
✨Tip Number 3
Show your enthusiasm for teamwork! The Visitor Experience team thrives on collaboration, so share examples of how you've worked well in teams before. Highlight your ability to support others and create a positive atmosphere.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at the Design Museum. Good luck!
We think you need these skills to ace Visitor Experience Assistant in City of London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for engaging with visitors shine through. We want to see that you’re excited about the role and ready to welcome people from all walks of life!
Tailor Your Experience:Make sure to highlight any customer service experience you have, especially in public-facing roles. We love seeing how your past experiences can contribute to creating a fantastic visitor experience at the museum.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets your key points across without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application via our online portal! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at the Design Museum
✨Know the Museum Inside Out
Before your interview, take some time to research the Design Museum and its exhibitions. Familiarise yourself with their current shows, events, and any recent news. This will not only show your enthusiasm but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about visitor experience, be ready to share specific examples of how you've provided excellent customer service in the past. Think of situations where you went above and beyond to help someone or resolved a tricky issue. This will demonstrate your ability to exceed visitor expectations.
✨Practice Your Communication Skills
As a Visitor Experience Assistant, you'll need to communicate effectively with diverse groups. Practice speaking clearly and confidently about your experiences. You might even want to rehearse delivering a short object talk or engaging with a friend as if they were a visitor to get comfortable with the format.
✨Emphasise Teamwork and Collaboration
This role requires a positive, collaborative attitude. Be prepared to discuss how you've worked successfully in teams before. Share examples that highlight your ability to support others, integrate new team members, and contribute to a friendly work environment.
