At a Glance
- Tasks: Engage with customers and maintain shop presentation in a vibrant museum environment.
- Company: The Design Museum showcases contemporary design, offering unique products that support its mission.
- Benefits: Enjoy free museum access, discounts, and a pension scheme for casual staff.
- Other info: Casual hours mean you can balance work with studies; no obligation to accept shifts.
- Why this job: Join a creative team, enhance your customer service skills, and work in an inspiring setting.
- Qualifications: Retail experience and a passion for customer service are essential; flexibility is key.
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Overview
The Design Museum is the world’s leading museum devoted to contemporary design in every form from furniture to graphics, and architecture to industrial design. Our shops, including one online, sell a unique selection of classic, beautiful, new, and cutting-edge books, objects and gifts focusing on architecture, furniture and all aspects of design from graphic design to fashion, with every purchase supporting the Design Museum.
Overview
The Design Museum is the world’s leading museum devoted to contemporary design in every form from furniture to graphics, and architecture to industrial design. Our shops, including one online, sell a unique selection of classic, beautiful, new, and cutting-edge books, objects and gifts focusing on architecture, furniture and all aspects of design from graphic design to fashion, with every purchase supporting the Design Museum.
We are currently looking for 6 casual staff available to work weekends, bank holidays, early mornings and late evenings.
Job scope
Reporting to the Shops Supervisor and the Retail Manager, this public-facing role is responsible for serving customers in our three shops, as part of a small team.
With a passion for great customer service, you excel at delivering welcoming and aesthetically pleasing retail environments. Our shops offer a superlative range of products to mirror our collections and exhibitions, and you will relish the opportunity to communicate this message to our visitors in an engaging and well-informed manner.
Job Description
- The full job description/person specification is available to download from our careers portal vacancy posting.
- Welcome and positively engage every visitor to the museum shops and consistently deliver the highest standards of customer service.
- Maintain high visual merchandising standards across all shops, following visual merchandising plans.
- Help exceed all retail sales targets in the shops through proactive interactions with our customers and rapid recall of product knowledge.
- Operate our EPoS system in a secure and efficient manner, including all elements of cash handling and opening/closing till procedures.
- Mitigate against stock shrinkage through remaining alert, ensuring stock is secured and reporting any losses to the management team.
- Maintain housekeeping standards, ensuring all stock, display equipment, and retail fixtures are clean and tidy, and that point-of-sale information is accurate and in pristine condition.
- Be fully aware of and actively promote our climate-conscious values to visitors.
- Regularly replenish shopfloor displays, maintaining high standards of visual presentation, and assist with stock movement from the stockroom.
- Assist with deliveries, ensuring that stock is safely and neatly stored in the stockroom and that relevant paperwork is completed accurately and without delay.
- Help maintain the accuracy of the EPOS System by ensuring stock is processed correctly at the till, and that customer returns, write-offs, markdowns, price changes and supplier stock returns are administered according to retail guidelines.
Essential - Knowledge, Experience & Skills
- Experience of working in a retail environment, or similar.
- Confidence and ability to proactively sell in busy environments and exceed targets.
- Excellent interpersonal skills, with a passion for delivering great customer service.
- Good visual merchandising skills and excellent recall of product knowledge.
- Flexible approach to a range of retail tasks such as fulfilling online orders and stockroom duties.
- Team-spirited.
Hours: Variable week to week. We are seeking staff who are available to work weekends, evenings, and bank holidays.
Location: This role is based on-site at the museum.
The casual arrangement operates in the following way: the museum will contact you to notify you of potential opportunities to work. However, there is no obligation on the museum to offer work to you, and no obligation on you to accept such work as may be offered.
The museum offers casual staff:
- Free access to the museum exhibitions
- Discounts at the museum
- Design Museum Pension Scheme (subject to meeting minimum earnings requirement)
- Free tickets, when available, to museum events/talks
Interviews: Thursday 14 August and Friday 15 August
Application process
For all the latest job vacancies at the Design Museum, please visit our Careers page to apply via our online portal: https://careers.designmuseum.org/vacancies
If you encounter any issues while completing your application, please email peopleteam@designmuseum.org before the vacancy closing date. We will be in touch as soon as possible; (please note the inbox is monitored Monday-Friday).
Seniority level
Seniority level
Entry level
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Part-time
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Sales and Business DevelopmentIndustries
Retail
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#J-18808-LjbffrCasual Retail Sales Assistant in London employer: the Design Museum
The Design Museum is an exceptional employer, offering a vibrant work culture that celebrates creativity and design. As a Casual Retail Sales Assistant, you will enjoy flexible working hours, opportunities for personal growth, and the chance to engage with visitors in a dynamic environment, all while contributing to a leading institution in contemporary design. Employees benefit from free access to exhibitions, discounts, and a pension scheme, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Retail Sales Assistant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like the Design Museum, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like the Design Museum!
We think you need these skills to ace Casual Retail Sales Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at the Design Museum, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at the Design Museum and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show the Design Museum that you’re ready to jump in and contribute right away!
How to prepare for a job interview at the Design Museum
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
