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- Tasks: Support the reception function, ensuring a smooth patient journey and managing appointments.
- Company: Join The Dermatology Partnership, a trusted expert in dermatology care.
- Benefits: Enjoy competitive pay, employee discounts, and ongoing training opportunities.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible part-time hours with excellent career development potential.
The predicted salary is between 10 - 15 £ per hour.
Location: Raynes Park Health Centre, 1 Lambton Rd, London SW20 0LW
Contract Type: Permanent - Part Time
Hours: 20 hours per week, working shifts between the hours of 8.00am and 8.00pm covering 4 days per week Monday to Saturday
Salary: £12.85 per hour
We make health happen. The Dermatology Partnership is a growing group of private clinics, who are trusted experts in dermatology and are now part of Bupa Health Services. We transform peoples’ lives by providing outstanding dermatology care. We do this by placing patients at the heart of everything we do, striving to be the best at what we do and believe that our patients’ trust is earned through the delivery of clinical services to the highest standard.
As Receptionist / Administrator, you are responsible for supporting the overall Reception function within the Clinic. You will ensure that patients receive a friendly, efficient and professional service. You are a crucial part of the team looking after the day-to-day running of the clinic.
Role Responsibilities:
- Check in patients, manage appointments (bookings, follow-ups, cancellations), and ensure a smooth patient journey.
- Answer incoming telephone calls promptly and professionally, directing queries appropriately and providing accurate information to patients, consultants, and internal teams.
- Post letters, handle documentation, audit trails, and consultant referral/charge sheets accurately.
- Assist with doctors’ and nurses’ administrative needs and responding to queries.
- Understand self-funding/insured patient processes, take payments/deposits, process refunds, and liaise with the bookings team.
- Follow Standard Operating Procedures for all tasks, including internal referrals, patient documentation, and end-of-day responsibilities.
Key Skills / Qualifications needed for this role:
- Experience of working in a high-level customer face to face customer service environment is essential.
- A strong work ethic with a proactive and dependable approach.
- Genuine passion for delivering exceptional patient care and service.
- Excellent communication skills, both verbal and written.
- A collaborative team player who contributes positively to the environment.
- Strong organisational skills with attention to detail.
- Comfortable using IT systems and handling administrative tasks.
- A friendly, welcoming manner with a focus on creating a positive patient experience.
Benefits:
- Perkbox rewards, discounted shopping and celebrations.
- Employee Assistance Programme – access to wellbeing and free counselling services.
- Ongoing training and professional development throughout your career at TDP.
- 25 days of annual leave entitlement in addition to public holidays (pro-rata).
- Contribution to the company pension scheme (differs by practice).
- Employee discounts for dermatology/aesthetic treatments and skin care products.
Why The Dermatology Partnership?
We are dedicated to delivering expert medical, surgical, and aesthetic skincare, guiding each patient through their unique journey. We aim to be recognised as the UK's leading provider of clinical dermatology, attracting top clinicians and support teams. We support, understand, and value our patients and colleagues in our welcoming clinics, fostering a culture of trust, respect, and teamwork. We celebrate outstanding performance and take pride in our clinical excellence, our team, and the professional services we offer our patients. Our commitment to innovation drives us to be flexible, agile, and adaptable, encouraging everyone to contribute to shaping our services now and in the future. We love what we do and are dedicated to making a difference in people's lives. Our values reflect our passion for our work and our commitment to providing exceptional care in a supportive and innovative environment.
Receptionist / Administrator employer: The Dermatology Partnership
Contact Detail:
The Dermatology Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Administrator
✨Tip Number 1
Get to know the clinic! Research Raynes Park Health Centre and The Dermatology Partnership. Understanding their values and services will help you connect with the team during your interview.
✨Tip Number 2
Practice your communication skills. As a Receptionist/Administrator, you'll be the first point of contact for patients. Role-play common scenarios with a friend to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed appointments or handled administrative tasks in the past. This will demonstrate your ability to keep things running smoothly at the clinic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at The Dermatology Partnership.
We think you need these skills to ace Receptionist / Administrator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for patient care and customer service. A friendly tone can make a big difference!
Tailor Your Application: Make sure to tailor your application to the role of Receptionist / Administrator. Highlight your relevant experience in customer service and any administrative skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at The Dermatology Partnership
✨Know the Clinic Inside Out
Before your interview, take some time to research Raynes Park Health Centre and The Dermatology Partnership. Understand their values, services, and what sets them apart in dermatology care. This knowledge will help you answer questions more confidently and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist / Administrator, you'll be the first point of contact for patients. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you handled difficult situations or went the extra mile to ensure a positive experience for customers.
✨Practice Common Interview Questions
Anticipate questions related to your organisational skills, teamwork, and handling administrative tasks. Practise your responses to questions like 'How do you manage multiple appointments?' or 'Can you describe a time when you had to deal with a challenging patient?' This will help you articulate your thoughts clearly during the interview.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and professionally for your interview. A neat appearance reflects your understanding of the role's importance in creating a welcoming environment for patients. Also, remember to bring any necessary documents, like your CV and references, to show you're prepared and organised.
