Receptionist

Founded in 2018, The Dermatology Partnership is a growing group of private clinics who are trusted experts in dermatology. We transform peoples’ lives by providing outstanding dermatology care.

The role is at our Solihull Clinic.

• Set up clinics, check in patients, manage appointments (bookings, follow-ups, cancellations), and ensure clinic rooms are ready.
• Print schedules, prescriptions, and post letters; handle documentation, audit trails, and consultant referral/charge sheets accurately.
• Assist with doctors’ and nurses’ administrative needs, including prescription handling and responding to queries.
• Understand self-funding/insured patient processes, take payments/deposits, process refunds, and liaise with the bookings team.
• Follow Standard Operating Procedures for all tasks, including internal referrals, patient documentation, and end-of-day responsibilities.

• A strong work ethic with a proactive and dependable approach.
• Genuine passion for delivering exceptional patient care and service.
• Excellent communication skills, both verbal and written.
• A collaborative team player who contributes positively to the clinic environment.
• Strong organisational skills with attention to detail.
• Comfortable using booking systems and handling administrative tasks.
• A friendly, welcoming manner with a focus on creating a positive patient experience.
• Previous experience in a healthcare or customer-facing role is desirable.

• Perkbox rewards, discounted shopping and celebrations.
• Employee Assistance Programme – access to wellbeing and free counselling services.
• Ongoing training and professional development throughout your career at TDP.
• 25 days of annual leave entitlement in addition to public holidays (pro-rata).
• Contribution to the company pension scheme (differs by practice).
• Employee discounts for dermatology/aesthetic treatments and skin care products.

We are dedicated to delivering expert medical, surgical, and aesthetic skincare, guiding each patient through their unique journey. We aim to be recognised as the UK's leading provider of clinical dermatology, attracting top clinicians and support teams. We support, understand, and value our patients and colleagues in our welcoming clinics, fostering a culture of trust, respect, and teamwork. We celebrate outstanding performance and take pride in our clinical excellence, our team, and the professional services we offer our patients. Our commitment to innovation drives us to be flexible, agile, and adaptable, encouraging everyone to contribute to shaping our services now and in the future. We love what we do and are dedicated to making a difference in people's lives. Our values reflect our passion for our work and our commitment to providing exceptional care in a supportive and innovative environment.