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- Tasks: Join our team as a Clinic Administrator, managing reception and supporting clinical operations.
- Company: Stratum Dermatology Clinics is a leading provider of dermatological and aesthetic services in Wimbledon.
- Benefits: Enjoy competitive pay, 25 days annual leave, ongoing training, and discounts on treatments.
- Other info: Full-time role with a supportive team and opportunities for professional growth.
- Why this job: Be the first point of contact, thrive in a dynamic environment, and make a real impact on patient care.
- Qualifications: Experience in reception or customer service is essential; strong communication and organisational skills are a must.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a confident and hardworking individual to join our team at the Stratum Dermatology Clinics in Wimbledon. Our ideal candidate will be an enthusiastic and self-motivated team player, with outstanding communication and customer service skills. As part of a team, you will run a busy reception from Monday to Saturday (Rota) at Stratum Dermatology Clinic where we offer both Dermatological and Aesthetic services. You will be the first point of contact for the health management of patients and customers, ensuring a high-quality service is delivered.
Role responsibilities
- Meeting and greeting all customers/patients visiting Stratum Dermatology Clinic Wimbledon and Raynes Park.
- Support the clinical team by preparing clinics, managing clinician diaries, handling clinical notes, and liaising with couriers.
- Carrying out opening clinic checks, such as clinic stock checks, preparing rooms for the day, fridge temperature checks etc.
- Carrying out closing clinic checks, such as collecting samples ready for laboratory courier collection, closing up of the clinic and running payment reports.
- Managing multiple diaries to ensure the smooth running of all appointments.
- Managing clinic email and queries.
- Managing clinic stock auditing and control.
- Managing processes for ordering all reception supplies.
- Managing incoming post and ensuring all are scanned and uploaded for clinicians/relevant staff to review.
- Ensuring health and safety processes are followed, including all visitors signing in, all fire safety processes are followed, and first aid kits are kept fully stocked and within expiry dates.
- Be the first point of contact for any facilities issues (e.g. toilets, electrical problems, environmental management, etc).
- Supporting Practice Manager on CQC compliance and ad-hoc admin work.
Skills and qualifications
- Relevant experience working as a receptionist, ideally within a private clinic or hospital, is essential.
- Customer Service experience and being passionate about excellent service standards.
- A self-starter who can work independently and fit in quickly as part of a team.
- An organised individual who can review current processes and take ownership of responsibilities.
- Ability to problem solve effectively.
- Excellent verbal and written communication skills.
- Strong planning and organisation skills.
- Ability to multi-task and prioritise workload under a pressured environment.
- Experience in using Microsoft Packages.
We offer
- Full time 40 hours per week including Saturday.
- Competitive salary and company perks.
- Ongoing training and professional development throughout your career at TDP.
- 25 days of annual leave entitlement in addition to public holidays (Pro-rata).
- Contribution to pensions.
- Discounted dermatology/aesthetic treatments and products.
Full-time Clinic Administrator at Stratum Dermatology Clinics, Wimbledon employer: The Dermatology Partnership
Contact Detail:
The Dermatology Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-time Clinic Administrator at Stratum Dermatology Clinics, Wimbledon
✨Tip Number 1
Familiarise yourself with the specific services offered at Stratum Dermatology Clinics. Understanding both dermatological and aesthetic services will help you engage confidently with patients and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Highlight your customer service experience in conversations or networking opportunities. Since this role requires outstanding communication skills, sharing examples of how you've successfully handled customer queries or complaints can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your organisational skills and ability to manage multiple tasks. Think of specific instances where you've successfully juggled various responsibilities, as this will show that you can thrive in a busy clinic environment.
✨Tip Number 4
Network with current or former employees of Stratum Dermatology Clinics if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Full-time Clinic Administrator at Stratum Dermatology Clinics, Wimbledon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. Emphasise any previous work in a clinic or healthcare setting, as this will resonate with the hiring team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to manage multiple diaries and your strong communication skills.
Showcase Problem-Solving Skills: In your application, provide examples of how you've effectively solved problems in previous roles. This could include managing difficult customer interactions or streamlining administrative processes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Clinic Administrator role.
How to prepare for a job interview at The Dermatology Partnership
✨Showcase Your Customer Service Skills
As a Clinic Administrator, you'll be the first point of contact for patients. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight any specific examples where you went above and beyond to ensure a positive experience.
✨Demonstrate Organisational Abilities
The role requires managing multiple diaries and ensuring smooth clinic operations. During the interview, share examples of how you've successfully organised tasks or managed time in a busy environment. This will show your potential employer that you can handle the pressures of the job.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and understand the key responsibilities. Be ready to discuss how your skills align with these tasks, such as managing clinic stock or liaising with couriers. This shows that you're not only interested but also well-prepared.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready demonstrates your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the position. This will help you gauge if the clinic is the right fit for you.