At a Glance
- Tasks: Support critical applications, troubleshoot issues, and enhance operational efficiency.
- Company: Join DTCC, a leader in financial services with over 50 years of innovation.
- Benefits: Enjoy competitive pay, health benefits, and a flexible hybrid work model.
- Other info: Collaborative culture that values diverse opinions and teamwork.
- Why this job: Make a real impact in the tech and finance sectors while working with modern technologies.
- Qualifications: Experience in application support, Java/J2EE, SQL, and cloud platforms preferred.
The predicted salary is between 45000 - 55000 £ per year.
As an Application Support Engineer, you will play an important role in maintaining the stability, availability, and performance of critical business applications.
You will work closely with development, infrastructure, and business teams to troubleshoot production issues, support application deployments, improve monitoring capabilities, and drive operational efficiency.
This role offers the opportunity to work with modern technologies across cloud, messaging, monitoring, and financial services platforms while supporting applications that are essential to day-to-day business operations.
- Primary Responsibilities
- Provide production support for critical applications, ensuring timely resolution of incidents, production defects, and application issues.
- Monitor application health and respond to alerts using enterprise monitoring and observability tools.
- Perform troubleshooting and root cause analysis to identify and resolve recurring issues.
- Collaborate with development and infrastructure teams to investigate and resolve technical problems.
- Maintain and update support documentation, knowledge articles, and operational runbooks.
- Support application deployments, vendor upgrades, and implementation activities across pre-production and production environments.
- Execute Disaster Recovery and Business Continuity procedures during planned and unplanned events.
- Identify and implement automation opportunities to reduce manual effort and improve operational efficiency.
- Support audit requests and operational compliance activities as required.
- Partner with development teams to enhance application reliability, supportability, and operational performance.
- Align risk and control responsibilities with day-to-day operational activities.
- Drive continuous improvement initiatives using SRE and operational best practices.
- Bachelor's degree preferred or equivalent practical experience.
- 4+ years of experience in Application Support, Production Support, Software Support, or related technical roles.
- Talents Needed For Success
- Experience supporting business-critical applications in complex production environments.
- Experience supporting Java/J2EE applications.
- Strong Oracle and SQL troubleshooting skills.
- Experience with Linux/Unix environments.
- Scripting or programming experience using Python or similar languages.
- Experience with monitoring and scheduling tools such as Splunk, Grafana, Datadog, and Auto Sys.
- Hands-on experience with IBM MQ, Kafka, or messaging technologies.
- Experience working with Azure and or AWS cloud platforms.
- Understanding of ITIL processes including Incident, Change & Problem
- Exposure to containers and orchestration technologies such as Kubernetes, Docker, and Open Shift.
- About DTCC
With over 50 years of experience, DTCC is the premier post‑trade market infrastructure for the global financial services industry.
From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers.
Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem.
In 2024, DTCC’s subsidiaries processed securities transactions valued at U.
S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.
S. $99 trillion.
DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.
When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries.
A DTCC career is more than a good way to earn a living.
It’s the chance to make a difference at a company that’s truly one of a kind.
- Contract
- Full time
- Pay and Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well‑being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
Application Support Engineering Associate in City of Westminster employer: The Depository Trust & Clearing Corporation
DTCC is an exceptional employer that fosters a dynamic and collaborative work culture, particularly within the ITP Platform Services team. Employees benefit from competitive compensation, comprehensive health and life insurance, and a flexible hybrid working model that promotes work-life balance. With a strong focus on employee growth and development, DTCC provides opportunities to engage in innovative projects that shape the future of financial technology, making it a rewarding place for those looking to make a meaningful impact.
Contact Details:
The Depository Trust & Clearing Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineering Associate in City of Westminster
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at The Depository Trust & Clearing Corporation or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like The Depository Trust & Clearing Corporation.
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We think you need these skills to ace Application Support Engineering Associate in City of Westminster
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at The Depository Trust & Clearing Corporation.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at The Depository Trust & Clearing Corporation and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at The Depository Trust & Clearing Corporation
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If The Depository Trust & Clearing Corporation uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
