At a Glance
- Tasks: Supervise daily operations, manage team coordination, and optimise workflows.
- Company: Join DTCC, a leader in financial market innovation with a supportive culture.
- Benefits: Competitive pay, health benefits, flexible work model, and comprehensive training.
- Other info: Diverse workplace committed to employee growth and well-being.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: 4 years of experience and strong organisational skills required.
The predicted salary is between 40000 - 50000 £ per year.
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Enterprise Services comprises multiple business platforms including Client Services, Asset Servicing Operations, Business Architecture, Data Strategy and Analytics, and Digital Services, which report into the Chief of Enterprise Services. These grouped platforms enable the business to optimise delivery for clients, generate efficiencies and resilience, and enable consistency in the business digitisation strategy, processes and end‑to‑end best practices.
Pay And Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well‑being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact You Will Have In This Role
The Workflow Supervisor Associate is responsible for overseeing and managing daily operations within the department. They ensure task coordination, appropriate coverage, and workload allocation. The role entails tracking performance metrics, analysing productivity, and reporting to upper management. It involves identifying and implementing workflow improvements, providing training and upskilling opportunities for employees, maintaining quality assurance, and resolving workflow issues as an escalation point. The Workflow Supervisor will be a point of contact for the team in regard to the day‑to‑day workflow operations and/or escalations, and will provide guidance, support, and training to enhance the productivity of the team and the quality of their work.
Your Primary Responsibilities
- Supervise Workflow Operations and Team Coordination: Oversee daily activities, ensure team members are aligned with goals and deadlines.
- Workflow Distribution: Ensure appropriate coverage and workload allocation.
- Performance Monitoring and Reporting: Track metrics, analyse productivity, provide feedback, and report to upper management.
- Process Optimization: Identify and implement workflow improvements.
- Training and Development: Train new employees and ensure team members are equipped to meet performance expectations.
- Quality Assurance: Maintain compliance with department procedures and high standards for quality and accuracy.
- Problem Solving: Address and resolve workflow issues, serve as escalation point.
- Documentation: Maintain records of processes, performance, and training activities.
- Align risk and control processes into day‑to‑day responsibilities to monitor and mitigate risk; escalates appropriately.
Qualifications
- Minimum of 4 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed For Success
- Strong time management and organisational skills
- Excellent communication and interpersonal abilities
- Proficient in data analysis and performance metrics
- Proficiency in workflow management tools such as SalesForce, BPM, Power BI/Automate, etc.
- Flexibility to respond to changing project requirements, client priorities, and organisational best practices
We offer top class training and development for you to be an asset in our organization!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Workflow Supervisor Associate in Wrexham employer: The Depository Trust & Clearing Corporation (DTCC)
At DTCC, we pride ourselves on being an excellent employer by fostering a dynamic and supportive work culture that prioritises employee growth and innovation. With competitive compensation, comprehensive benefits, and a flexible hybrid work model, we empower our employees to thrive both personally and professionally. Join us in a collaborative environment where your contributions make a real impact in the financial markets.
Contact Details:
The Depository Trust & Clearing Corporation (DTCC) Recruitment Team
