At a Glance
- Tasks: Join our team to process client cases and ensure compliance with industry standards.
- Company: DTCC, a leader in financial market innovation with a supportive culture.
- Benefits: Competitive salary, comprehensive health insurance, flexible work model, and generous leave policies.
- Other info: We value diversity and offer top-class training for your professional growth.
- Why this job: Make a real impact in the financial sector while developing your skills in a dynamic environment.
- Qualifications: 2 years of experience preferred; teamwork and communication skills are essential.
The predicted salary is between 27000 - 29000 £ per year.
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay And Benefits
- Salary range £27000-£29000 per annum with bonus
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact You Will Have In This Role
Being a member of the Global Service Bureau (GSB) team, the Senior Analyst is responsible for processing client cases following agreed procedures and established quality standards. Specific responsibilities include the onboarding and maintenance of client’s Standing Settlement Instructions (SSIs) in ALERT, analyzing and mapping client data to ensure that the SSIs are compliant with industry standards and market best practices. The Senior Analyst must remain continuously updated on changes around ALERT Best Practices, market rules, and industry standards. The role requires the highest level of attention to detail. The Senior Analyst should be able to accurately capture and transfer information and instruction from clients to our system, analyze the data, compare it against information sent by the client, identify missing mandatory information and non-compliant data versus validation rules, determine turnaround time targets for assigned cases, calculate fees for billable projects, and communicate with internal and external parties on project progress. The Senior Analyst is expected to maintain client satisfaction during and after the completion of each project. The Senior Analyst role requires knowledge of automation technology and workflows, an understanding of how to perform GSB tasks using the tool, and the ability to evaluate and solve problems to improve the quality of each model to enable accurate completion of client requests.
Your Primary Responsibilities
- Process all GSB tasks through timely prioritization of assigned cases and adhere to agreed procedures and case management guidelines.
- Actively manage open cases, taking responsibility for the completion of each case with the highest level of accuracy and within the committed turn-around time.
- Analyze client Standing Settlement Instructions (SSI) against industry standards and market best practices to ensure accurate mapping of the client’s SSIs in ALERT.
- Build and strengthen relationships with clients through timely response and completion of cases or escalating issues that cannot be resolved.
- Build relationships with internal stakeholders such as Integration, Product Management, Development, and Relationship Managers by providing timely status updates and discussing potential issues that could delay project completion.
- Actively participate in developing technical and product knowledge, tool proficiency, and soft skills to handle client requests effectively and efficiently.
- As assigned by the Leadership team, handle complex, high-volume cases such as migrations or maintenance projects requiring thorough analysis of live data, organize client meetings to provide project status, and gather missing information necessary for project completion.
- Provide support to Global Custodian Projects through data upload and perform data reconciliation when necessary.
- Ensure timely escalation of potential issues to the Leadership team.
- Assist in building automation models to improve efficiencies by teaching the ALERT best practices to the tool.
- Fulfil client requests using automation workflows, challenge the tool to prevent risks, and evaluate the accuracy and performance of the models by analyzing quality checks, identifying discrepancies against the AI tool output versus best-practice guidance, and raising any exceptions to leadership.
NOTE: The Primary Responsibilities of this role are not limited to the details above.
Qualifications
- Bachelor's degree preferred but not essential
Talents Needed For Success
- Minimum 2 years of experience
- Collaborates well within and across teams
- Communicates openly with team members and others
- Works with the team to review deliverables and ensure quality and accuracy
- Adheres to established rules and procedures when performing work
We offer top-class training and development for you to be an asset in our organization! We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Solutions Operations Senior Analyst (Global Service Bureau) in Wrexham employer: The Depository Trust & Clearing Corporation (DTCC)
At DTCC, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment that fosters innovation and collaboration. With a strong commitment to employee growth, we provide comprehensive health benefits, a flexible hybrid work model, and opportunities for professional development, ensuring that our team members can thrive both personally and professionally in the heart of the financial markets.
Contact Details:
The Depository Trust & Clearing Corporation (DTCC) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Operations Senior Analyst (Global Service Bureau) in Wrexham
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We think you need these skills to ace Solutions Operations Senior Analyst (Global Service Bureau) in Wrexham
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How to prepare for a job interview at The Depository Trust & Clearing Corporation (DTCC)
✨Brush Up on Financial Analysis Skills
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