At a Glance
- Tasks: Deliver exceptional client service and resolve inquiries with a dynamic team.
- Company: Join DTCC, a leader in financial market innovation.
- Benefits: Competitive pay, comprehensive health benefits, and flexible work model.
- Other info: Diverse workplace with excellent training and career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: 6+ years of experience in client service and strong communication skills.
The predicted salary is between 56700 - 69300 £ per year.
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development?
At DTCC, we are at the forefront of innovation in the financial markets.
We're committed to helping our employees grow and succeed.
We believe that you have the skills and drive to make a real impact.
We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
- Pay And Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
- The Impact You Will Have In This Role
Being a member of the Client Support team , the Senior Client Service Manager role is responsible for exceptional client service to DTCC Clients by working with internal teams to resolve client inquires in the most accurate, professional, and timely manner.
As part of the Case Management squad, this role works directly with DTCC Clients to understand client issue trends and provide detailed resolution and implement strategic solutions.
The role requires expertly coordination with internal stakeholders as a client advocate and ensuring quality service delivery.
The individual will conduct regular service reviews with clients to discuss support services and act as Client's escalation path to the relevant areas at DTCC i. e., Client Support, Connectivity, Product, UAT, Billing).
The role plays a key partnership with Client, Product, Business and Technology in delivering and implementing projects.
Po-actively coordinate necessary actions in a timely manner with other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding / Integration, and Client Support teams to ensure end to end excellent client experience.
The role acts as the point of escalation for both internal & external stakeholders, collaborates across different DTCC business lines through building rapport and develop relationships with internal and external partners.
The role requires strong understanding of DTCC business and must demonstrate ownership of and accountability for client Support for DTCC Services.
- Your Primary Responsibilities
- Establish and pro-actively handle client relationships with key contacts, promote My DTCC to client, educating client in applying the Global Trade Repository (GTR) and enhance DTCC client service experience.
- To build, package and present Client data information and trend analysis to client through performance and service metrics review meetings.
- Conduct regular client service reviews to resolve open issues, enhance client knowledge and share opportunities for independent resolution of common queries.
- Accountable for analyzing, tracking, and communicating client queries related to DTCC Product functionalities, transmission, submission, and reporting requirements
- Contribute to Client Case Management Squad Objectives and identify continuous improvement initiatives to meet Tribe's key results objectives.
NOTE: The Primary Responsibilities of this role are not limited to the details above.
Qualifications
- Bachelor's degree preferred or equivalent experience
- Talents Needed For Success
- Minimum of 6 years of related experience
- Excellent communication (verbal and written) in English. (some positions may require a particular language as per the client base supported)
- Strong interpersonal and listening skills, ability to lead and work in a global setting along with excellent decision-making skills, especially in a high-volume environment requiring tactical and long-term solution.
- Experienced in Customer Service Skills and relationship management
- Ability to identify processing risks and capture any "red flags", and to communicate with staff, senior management, and customers.
We offer top class training and development for you to be an asset in our organization!
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
#J-18808-Ljbffr
Senior Client Service Manager employer: The Depository Trust & Clearing Corporation (DTCC)
At DTCC, we pride ourselves on being an exceptional employer, offering a dynamic and supportive work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive training and development opportunities, competitive compensation, and a flexible hybrid work model that promotes work-life balance. Join us in shaping the future of financial markets while being part of a diverse community that values your contributions and well-being.
Contact Details:
The Depository Trust & Clearing Corporation (DTCC) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Service Manager
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like The Depository Trust & Clearing Corporation (DTCC). Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Senior Client Service Manager
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to The Depository Trust & Clearing Corporation (DTCC).
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on The Depository Trust & Clearing Corporation (DTCC)'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at The Depository Trust & Clearing Corporation (DTCC)
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with The Depository Trust & Clearing Corporation (DTCC).
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at The Depository Trust & Clearing Corporation (DTCC) will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former The Depository Trust & Clearing Corporation (DTCC) employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
