At a Glance
- Tasks: Support critical applications and troubleshoot issues in a dynamic environment.
- Company: Join DTCC, a leader in financial market innovation with a supportive culture.
- Benefits: Competitive pay, health benefits, flexible work model, and professional development opportunities.
- Other info: Diverse workplace committed to employee growth and success.
- Why this job: Make a real impact while working with modern technologies in a collaborative team.
- Qualifications: Experience in application support and strong troubleshooting skills required.
The predicted salary is between 37800 - 46200 £ per year.
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development?
At DTCC, we are at the forefront of innovation in the financial markets.
We're committed to helping our employees grow and succeed.
We believe that you have the skills and drive to make a real impact.
We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
- Pay And Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
- The Impact You Will Have On This Role
As an Application Support Engineer, you will play an important role in maintaining the stability, availability, and performance of critical business applications.
You will work closely with development, infrastructure, and business teams to troubleshoot production issues, support application deployments, improve monitoring capabilities, and drive operational efficiency.
This role offers the opportunity to work with modern technologies across cloud, messaging, monitoring, and financial services platforms while supporting applications that are essential to day-to-day business operations.
- Your Primary Responsibilities
- Provide production support for critical applications, ensuring timely resolution of incidents, production defects, and application issues.
- Monitor application health and respond to alerts using enterprise monitoring and observability tools.
- Perform troubleshooting and root cause analysis to identify and resolve recurring issues.
- Collaborate with development and infrastructure teams to investigate and resolve technical problems.
- Maintain and update support documentation, knowledge articles, and operational runbooks.
- Support application deployments, vendor upgrades, and implementation activities across pre-production and production environments.
- Execute Disaster Recovery and Business Continuity procedures during planned and unplanned events.
- Identify and implement automation opportunities to reduce manual effort and improve operational efficiency.
- Support audit requests and operational compliance activities as required.
- Partner with development teams to enhance application reliability, supportability, and operational performance.
- Align risk and control responsibilities with day-to-day operational activities.
- Drive continuous improvement initiatives using SRE and operational best practices
NOTE: The Primary Responsibilities of this role are not limited to the details above.
Qualifications
- Bachelor's degree preferred or equivalent practical experience.
- 4+ years of experience in Application Support, Production Support, Software Support, or related technical roles.
- Talents Needed For Success
- Experience supporting business-critical applications in complex production environments.
- Experience supporting Java/J2EE applications.
- Strong Oracle and SQL troubleshooting skills.
- Experience with Linux/Unix environments.
- Scripting or programming experience using Python or similar languages.
- Experience with monitoring and scheduling tools such as Splunk, Grafana, Datadog, and Auto Sys.
- Hands‑on experience with IBM MQ, Kafka, or messaging technologies.
- Experience working with Azure and or AWS cloud platforms.
- Understanding of ITIL processes including Incident, Change & Problem
- Exposure to containers and orchestration technologies such as Kubernetes, Docker, and Open Shift.
We offer top class training and development for you to be an asset in our organization!
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Application Support Engineering Associate in London employer: The Depository Trust & Clearing Corporation (DTCC)
As a Senior Underwriting Analyst at our hybrid workplace, you will thrive in a dynamic and client-focused environment that prioritises employee well-being and professional growth. We offer competitive benefits, a collaborative work culture, and ample opportunities for career advancement, making us an exceptional employer for those seeking meaningful and rewarding employment in the insurance sector.
Contact Details:
The Depository Trust & Clearing Corporation (DTCC) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineering Associate in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
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We think you need these skills to ace Application Support Engineering Associate in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to The Depository Trust & Clearing Corporation (DTCC).
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Research and Reflect:Before hitting that 'apply' button on The Depository Trust & Clearing Corporation (DTCC)'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at The Depository Trust & Clearing Corporation (DTCC)
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with The Depository Trust & Clearing Corporation (DTCC).
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at The Depository Trust & Clearing Corporation (DTCC) will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former The Depository Trust & Clearing Corporation (DTCC) employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
