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- Tasks: Support and maintain applications, ensuring smooth daily operations and resolving technical issues.
- Company: Join DTCC, a leader in financial market innovation with a supportive team culture.
- Benefits: Enjoy competitive pay, comprehensive health benefits, and a flexible hybrid work model.
- Why this job: Make a real impact in the financial sector while developing your skills in a dynamic environment.
- Qualifications: 4+ years of experience in application support and a passion for technology.
- Other info: Embrace a diverse workplace that values honesty, transparency, and continuous learning.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
This Role will be a Tuesday-Saturday Shift.
The Impact you will have in this role:
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. This may include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and/or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. This role works closely with development teams, infrastructure partners, and internal/external clients to escalate and resolve technical support incidents.
Your Primary Responsibilities:
- Analysis of Applications Systems in order to prevent incidents from reoccurring
- Expand knowledge base of operating procedures/runbooks for supported applications
- Collaborate within the team to resolve application alerts and escalate as needed
- Gather requested documentation in support of ongoing audits requests
- Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
- Ensure automation produces expected results within stated thresholds
- Monitor Dashboard to provide better visibility into potential issues and future outages
- Analyze proposed application design and provide feedback on potential gaps to business requirements
- Execute renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
- Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately
Understanding of different technologies and applications:
- Database – Oracle, MS SQL, DB2, Snowflake
- Middleware technologies – WebSphere Application Server, WebSphere MQ, Java, JRE
- Knowledge in the following: MQ, CA View (Autosys), Service Now, Jira, Splunk, Graphana, Dynatrace, OCP, IIB
- Cloud Computing – AWS, CloudWatch, Cloud Formation, Azure, Google Cloud
- Programming and scripting – ability to establish automation, write scripts (Perl, Python, Chef, Puppet, Linux, Windows) or implement system solutions
- General knowledge of industry principles and new technologies like cloud computing, virtualization, etc.
Qualifications:
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success:
- Minimum of 4 years of related experience
- Fosters a culture where honesty and transparency are expected.
- Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
- Collaborates well within and across teams.
- Communicates openly with team members and others.
- Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Application Support Engineer (Tuesday to Saturday Shift) in London employer: The Depository Trust & Clearing Corporation (DTCC)
Contact Detail:
The Depository Trust & Clearing Corporation (DTCC) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer (Tuesday to Saturday Shift) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DTCC on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding DTCC's culture and values. They love innovation and collaboration, so think of examples from your past experiences that showcase these traits.
✨Tip Number 3
Practice common technical questions related to application support. Brush up on your knowledge of tools like Service Now, Jira, and cloud technologies, as they might pop up during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Application Support Engineer (Tuesday to Saturday Shift) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Application Support Engineer role. Highlight your relevant experience with technologies mentioned in the job description, like Oracle or AWS, to show us you’re the perfect fit!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and resolve issues efficiently, especially in a fast-paced environment like ours.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate candidates who can communicate effectively, as this is key in our collaborative team culture.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Depository Trust & Clearing Corporation (DTCC)
✨Know Your Tech Stack
Make sure you’re familiar with the technologies mentioned in the job description, like Oracle, MS SQL, and AWS. Brush up on your knowledge of middleware technologies and scripting languages like Python or Perl. Being able to discuss these confidently will show that you’re ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've resolved technical issues in the past. Think about specific incidents where you identified a problem, escalated it appropriately, and worked with teams to find a solution. This will highlight your analytical skills and ability to collaborate effectively.
✨Understand the Company Culture
Research DTCC’s values and culture. They emphasise collaboration, honesty, and transparency. Be ready to discuss how you embody these values in your work and how you can contribute to a thriving internal community.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the types of projects you might work on or how the team handles application alerts. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
