At a Glance
- Tasks: Support and maintain applications, ensuring smooth daily operations and resolving technical issues.
- Company: Join DTCC, a leader in financial market innovation with a supportive team culture.
- Benefits: Enjoy competitive pay, comprehensive health benefits, and a flexible hybrid work model.
- Other info: Embrace a diverse workplace that values honesty, transparency, and continuous learning.
- Why this job: Make a real impact in the financial sector while growing your skills in a dynamic environment.
- Qualifications: 4+ years of experience in application support and a passion for technology.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Application Support Engineer role at The Depository Trust & Clearing Corporation (DTCC). Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
This role will be a Tuesday–Saturday shift.
Impact you will have in this role
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and/or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal/external clients to escalate and resolve technical support incidents.
Your Primary Responsibilities
- Analysis of Application Systems in order to prevent incidents from reoccurring
- Expand knowledge base of operating procedures/runbooks for supported applications
- Collaborate within the team to resolve application alerts and escalate as needed
- Gather requested documentation in support of ongoing audit requests
- Execute assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
- Ensure automation produces expected results within stated thresholds
- Monitor dashboard to provide better visibility into potential issues and future outages
- Analyze proposed application design and provide feedback on potential gaps to business requirements
- Execute renewals/service account password changes as scheduled, resolve production defects and handle minor enhancements as needed
- Align risk and control processes into day-to-day responsibilities to monitor and mitigate risk; escalates appropriately
- Understanding of different technologies and applications
Qualifications
- Bachelor's degree preferred or equivalent experience
- Minimum of 4 years of related experience
Talents Needed for Success
- Fosters a culture where honesty and transparency are expected.
- Stays current on changes in his/her own specialist area and seeks out learning opportunities to ensure knowledge is up-to-date.
- Collaborates well within and across teams.
- Communicates openly with team members and others.
- Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Application Support Engineer (Tuesday to Saturday Shift) employer: The Depository Trust & Clearing Corporation (DTCC)
At The Depository Trust & Clearing Corporation (DTCC), we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive health benefits, competitive compensation, and a flexible hybrid work model that supports work-life balance. Join us in a culture that values diversity and transparency, where your contributions can truly make an impact in the global capital markets.
Contact Details:
The Depository Trust & Clearing Corporation (DTCC) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer (Tuesday to Saturday Shift)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Depository Trust & Clearing Corporation (DTCC) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Depository Trust & Clearing Corporation (DTCC) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Depository Trust & Clearing Corporation (DTCC)!
✨Direct Apply to The Depository Trust & Clearing Corporation (DTCC)
Let's not forget to apply directly through the The Depository Trust & Clearing Corporation (DTCC) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Application Support Engineer (Tuesday to Saturday Shift)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Depository Trust & Clearing Corporation (DTCC).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Depository Trust & Clearing Corporation (DTCC). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Depository Trust & Clearing Corporation (DTCC)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
