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- Tasks: Welcome patients, manage appointments, and provide top-notch customer service in a dental practice.
- Company: Join a friendly dental practice in Lowestoft with a supportive team atmosphere.
- Benefits: Competitive salary, flexible hours, and a chance to make a difference in patient care.
- Why this job: Be the first smile patients see and create memorable experiences every day.
- Qualifications: 2 years of reception experience, excellent communication skills, and a passion for customer service.
- Other info: Opportunity for career growth in a dynamic and welcoming environment.
The predicted salary is between 24000 - 30000 £ per year.
We are seeking an enthusiastic, friendly, and highly organised Full-Time Dental Admin Assistant / Receptionist to join our fantastic practice in Lowestoft. Our reception team plays a vital role in the day-to-day running of the practice. We are therefore looking for a motivated individual who is passionate about delivering exceptional, first-class customer service and creating a warm, welcoming environment for our patients.
Our new receptionist must be able to create a warm, welcoming atmosphere and provide a positive, memorable experience for our patients. Working hours are 5 days per week between Monday and Sunday, which will include a few hours of evening cover on a Saturday or a Sunday - to be discussed at interview.
Previous experience: We are looking for someone who has at least 2 years' experience of working in a reception setting (preferably medical or dental).
Skills & attributes:
- Excellent communication skills (verbal & written)
- Good command of the English language
- Organised and methodical
- Quick learner
- Team player
- Self-motivated and confident
- Able to work alone on reception
- Calm under pressure
- Trustworthy & Reliable
- Great attention to detail
Main responsibilities:
- Meeting and greeting patients, providing a professional and friendly first impression
- Booking, amending, and managing patient appointments to optimise diaries
- Answering patient enquiries via telephone, email, and in person
- Handling payments and supporting basic financial administration
- Supporting BBYL processes, clinic closures, and appointment cancellations
- Assisting with diary management, recalls, and filling appointment gaps
- Undertaking opening and closing procedures
- Promoting the practice to new and existing patients
- Making patients aware of dental services and current offers
- Maintaining patient confidentiality and handling sensitive information appropriately
- Supporting the Practice Manager and clinical team with the smooth running of the practice
- Providing reception cover for sickness and holidays when required
- Undertaking general reception and administrative duties as needed
Competitive salary (dependent on experience) to be discussed at interview stage. If you think this fantastic opportunity is for you, we would love to hear from you. Please send your CV, along with a covering letter telling us why you are applying for this position and detailing the skills you will be bringing to the role. Applications without a covering letter may not be considered.
Ability to commute/relocate: Lowestoft NR32 1PA: reliably commute or plan to relocate before starting work (required)
Experience: Dental Receptionist/Admin: 1 year (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Dental Receptionist & Admin Coordinator in Lowestoft employer: The Dental Design Studio
Contact Detail:
The Dental Design Studio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Receptionist & Admin Coordinator in Lowestoft
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the dental practice. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and reception duties. Think about examples from your past experience that highlight your skills, like how you handled a difficult patient or managed a busy schedule.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role where you'll be welcoming patients. Choose an outfit that’s professional yet comfortable, so you feel confident during your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for their team!
We think you need these skills to ace Dental Receptionist & Admin Coordinator in Lowestoft
Some tips for your application 🫡
Craft a Personal Covering Letter: When you write your covering letter, make it personal! Tell us why you're excited about joining our team and how your skills align with the role. A little enthusiasm goes a long way!
Show Off Your Experience: Make sure to highlight your previous experience in reception settings, especially if it's in a medical or dental environment. We want to see how your background makes you a perfect fit for our practice!
Be Clear and Concise: Keep your CV and covering letter clear and to the point. Use bullet points for your skills and achievements to make it easy for us to see what you bring to the table. We love a well-organised application!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Dental Design Studio
✨Know the Practice Inside Out
Before your interview, take some time to research the dental practice. Familiarise yourself with their services, values, and any recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Dental Receptionist, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for a patient or client. Highlight your ability to create a warm, welcoming atmosphere that leaves a lasting impression.
✨Demonstrate Organisational Skills
Being organised is crucial in this role. Think of specific instances where you successfully managed multiple tasks or appointments. Be ready to discuss how you prioritise your workload and maintain attention to detail, especially under pressure.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, and what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.